Franchise Onboarding & Growth Manager

Saigepartners; Iowa, Northern (LA, KY); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Saige Partners is seeking a Franchise Support Manager to guide new franchise owners from Franchise Agreement to First Dollar of Revenue and beyond. You will manage onboarding milestones, recruit resources, coordinate licensing, and set up systems while maintaining strong client relationships.

You will also provide ongoing business guidance post-launch to help owners scale profitability, expand mobile labs, IH resources, and go-to-market plans.

Qualifications

• Experience in environmental testing, restoration, field services, franchising, or a related industry strongly preferred.
• Previous experience in franchise support, franchise business consulting, multi-unit operations, business consulting, or a similar role is a plus.
• Strong project management skills with the ability to manage multiple concurrent onboarding timelines and a growing portfolio of 12–15+ franchise relationships.
• Strong business and financial acumen, including the ability to discuss P&L, financing, revenue growth, expenses, and profitability with business owners.
• Excellent organizational skills with exceptional attention to detail and follow-through.
• Strong customer service and relationship-building skills.
• Ability to build trust and credibility with entrepreneurs and independent business owners.
• Understanding of the challenges, priorities, and mindset of a new business owner.
• Strong problem-solving and communication skills.
• Ability to prioritize competing deadlines and keep multiple projects moving forward.
• Comfortable working independently in a fully remote, fast-growing, and evolving organization.
• Willingness and ability to travel up to 25%.

Responsibilities

• Serve as the lead project manager for new franchise owners immediately following execution of the Franchise Agreement.
• Guide each owner through a structured onboarding roadmap and ensure all required milestones are completed on schedule.
• Conduct weekly progress calls with new franchise owners to review milestones, address challenges, and maintain momentum toward launch.
• Manage and track all onboarding requirements, including: Coordinate with mobile lab suppliers to secure financing and initiate the approximately 75-day delivery timeline for a fully equipped mobile laboratory.
• Guide franchise owners through the recruitment of their Industrial Hygienist (IH), including connecting owners with recruiting resources as needed.
• Coordinate the IH's 45-day training program.
• Support business licensing and individual IH licensing requirements across applicable state and local jurisdictions in coordination with the technical team.
• Ensure required commercial insurance coverage is secured in accordance with franchise requirements.
• Assist owners in developing go-to-market sales and marketing plans, including identifying target customers and markets.
• Coordinate setup of email, website, technology, and other required systems and platforms.
• Facilitate access to accounting, operational, and franchise management systems.
• Coordinate owner participation in initial franchise training.
• Ensure owners obtain required apparel, branded materials, and other launch resources while adhering to brand standards.
• Track and coordinate any additional requirements necessary to successfully launch the franchise.
• Proactively identify potential delays, risks, or roadblocks and elevate issues to the Director of Franchising when appropriate.
• Maintain accurate documentation and status updates for each franchise throughout the onboarding process.

Skills

Franchise knowledge

Project management

Customer service

Relationship building

Communication

Business acumen

Organizational skills

Travel willingness

Multi-unit operations

Financial acumen

Job description

Saige Partners is seeking a Franchise Support Manager to guide new franchise owners from Franchise Agreement to First Dollar of Revenue and beyond. You will manage onboarding milestones, recruit resources, coordinate licensing, and set up systems while maintaining strong client relationships.

You will also provide ongoing business guidance post-launch to help owners scale profitability, expand mobile labs, IH resources, and go-to-market plans.