Franchise Manager

Massage Envy; Grand Junction (CO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Bonus program

401(k) with 3% match

Free employee membership and discounts

Vacation after 6 months

Paid sick time as accrued

Job summary

Massage Envy Grand Junction is seeking a dynamic Clinic Manager to lead our franchise clinic serving 750+ members with massage, skincare, and stretch services. You will oversee a 22-person team, improve member experience, and drive performance across KPIs including membership growth and revenue.

The ideal candidate is results-driven with strong leadership, operations, and coaching skills, ensuring service, scheduling, and a positive clinic culture.

Qualifications

• Experience managing a service-based business (spa/fitness/healthcare/hospitality).
• Experience leading teams of 15+ employees.
• Strong communication and leadership skills.
• Sales and customer experience mindset.

Responsibilities

• Lead, train, and motivate a team of therapists, estheticians, stretch providers, and front desk staff.
• Build schedules aligned to business volume and labor goals.
• Conduct coaching, reviews, and recognition; manage compliance with licensing and standards.

Skills

Leadership

Sales & Customer Experience

Coaching & Performance Management

Operations & Scheduling

Communication

Team Building

Education

Bachelor's degree preferred

Job description

2490 Patterson Rd, Suite 7, Grand Junction, CO 81505 Massage Envy - Grand Junction

Franchise Manager – Massage Envy Grand Junction

Join Massage Envy Grand Junction

We are looking for a dynamic and people-focused Clinic Manager to lead our thriving Massage Envy franchise. Our clinic serves 750+ members and offers massage, skincare, and stretch services, supported by a team of 22 professionals. If you are a leader who loves developing people, improving member experience, and driving performance — we want to meet you!

The ideal candidate would be results‑driven and people‑focused with leadership skills that directly impact client satisfaction, team retention, revenue, and brand reputation.

Key Responsibilities

Leadership & Staffing

• Lead, train, and motivate a team of massage therapists, estheticians, stretch providers, and front desk associates.
• Build schedules aligned to business volume and labor goals.
• Conduct ongoing coaching, annual reviews, corrective action, and recognition.
• Ensure compliance with state licensing requirements and Massage Envy standards.

Membership, Service & Client Experience

• Ensure a seamless experience from booking through checkout.
• Manage client escalations and cancellations with a service‑focused recovery approach.
• Drive membership growth and retention, including conversion and rebooking.
• Maintain and improve member satisfaction ratings.

Operations & Business Management

• Oversee daily clinic operations, inventory, safety, cleanliness, and equipment readiness.
• Manage payroll hours, labor costs, and supply budgets.
• Ensure compliance with corporate and regulatory requirements.
• Maintain a strong and positive clinic culture.

Responsible for hitting and improving key performance indicators (KPIs):

• Membership conversion rate
• Membership retention/cancel recovery
• Client rebooking
• Retail revenue per visit
• Service revenue per hour (RevPAH)
• Therapist/esthetician utilization
• Labor efficiency

Performance Coaching

• Hold weekly huddles and monthly performance meetings.
• Train the team on sales scripting, membership education, and retail recommendations.
• Develop clear accountability and consistent feedback.

Culture & Engagement

• Foster a supportive, professional, wellness‑focused work environment.
• Model professionalism, energy, and inclusiveness.
• Recognize high performers and address performance issues quickly.

What We Offer

• A positive, growth‑oriented workplace where you’re empowered to lead and consistent training and professional development.

Compensation - Base Salary - $50,000 – $60,000 depending on experience.

Bonus Program

Bonus is paid monthly and based on clinic‑wide performance results. Manager is eligible for bonuses based on the following KPIs:

• Vacation after 6 months, paid sick time as accrued
• 401(k) with 3% match once eligible
• Free employee membership, one free service and discounts on services and retail

Qualifications & Ideal Background

• Experience managing a service‑based business, spa, fitness, retail, hospitality, or healthcare setting.
• Experience leading teams of 15+ employees.
• Strong communication and leadership skills.
• Sales and customer experience mindset.
• Experience coaching accountability and performance.
• Strong operations, scheduling, and staffing knowledge.
• A college degree is preferred but not required.

Why Massage Envy

Massage Envy believes that wellness improves every life it touches. We support diversity, inclusivity, and equal opportunity. We are committed to providing a safe environment for clients and employees. If you’re passionate about wellness, leadership, team success, and creating an exceptional client experience, we’d love to meet you.

ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.