Junior Clinic Manager

JEM Wellness Brands; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Vision & dental

401(k)

PTO

Pet insurance

Flexible schedule

Product training

Employee assistance

Discount on products

Career advancement

Job summary

Massage Envy in Charlotte welcomes a front-line team member to deliver exceptional customer service and make clients feel valued and understood. You will promote Total Body Care, educate clients on new services, and encourage homecare retail purchases based on provider recommendations.

You will help manage the clinic flow by greeting clients, scheduling services, answering calls and emails, and growing a loyal local client base through friendly outreach.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent and retail or sales experience preferred.
• Excellent math and computer skills; ability to multitask.

Responsibilities

• Provide outstanding customer service and ensure guests feel valued.
• Educate clients on Massage Envy services and promote the Wellness Program.
• Book appointments, upsell services, and encourage homecare retail purchases.
• Support clinic flow by greeting clients and answering calls/emails.

Skills

People skills

Math skills

Computer skills

multitasking

Education

High school diploma or equivalent

Job description

Where Better Careers Begin!

Massage Envy 12840 Walker Branch Rd

Do you have a passion for helping others?

At the Massage Envy [Location] franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay

• Company contributed medical insurance for full-time team members
• Vision, Dental, Accident, Short-Term Disability, Long Term-Disability and Life insurance also available
• 401(k) retirement plan for all team members after 6 months of employment
• Paid Time Off (PTO) for full-time team members
• Discounted pet insurance through Fetch
• A flexible schedule for a better work/life balance
• In-depth product and service training
• Employee Assistance Program available
• 40% off all products
• Long-term career planning and advancement

Qualified Candidates

• Must be 18 years or older
• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

ME SPE Franchising, LLC (“ME SPE”) Disclaimer

• ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.