Sales & Customer Service Associate

Massage Envy; Grand Junction (CO); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Base pay $16/hr

Bonuses

Retirement match

Referral bonus

Employee assistance

Product training

Clinic performance bonuses

Flexible schedule

Health insurance

30% product discount

Free monthly session

Paid time off

Job summary

Massage Envy Grand Junction is seeking a front desk associate to provide outstanding guest service, promote Total Body Care, and manage scheduling and retail sales. The role supports clinic flow, greets clients, handles calls and emails, and drives client retention through proactive outreach.

Ideal candidates have high school diploma, strong customer service and sales abilities, plus good math and computer skills to manage POS transactions and client records in a fast-paced environment.

Qualifications

• Have strong customer service and sales skills with the ability to multitask.
• Proficient math and computer skills for daily tasks and transactions.
• Great people skills and ability to build guest relationships.

Responsibilities

• Provide outstanding customer service and help guests feel valued.
• Educate clients on services and promote the Wellness Program.
• Book appointments and encourage homecare retail purchases.
• Greet clients, answer calls, respond to emails, and manage scheduling.
• Help grow and retain a client base through outreach.

Skills

Customer service

Sales skills

Multitasking

Math skills

Computer skills

People skills

Education

High school diploma

Job description

2490 Patterson Rd, Suite 7, Grand Junction, CO 81505 Massage Envy - Grand Junction

Where Better Careers Begin! Massage Envy Grand Junction is located at 2490 Patterson Road, Suite 7, Grand Junction, CO 81505. We are looking for front desk associates who are passionate about taking care of people and improving the quality of their lives through massage and skincare services. If you take care of our clients, we will take care of you as our employee. Read on!

Are you looking to grow your career with a team that values, supports & empowers you?

Massage Envy Grand Junction has been open since July 15, 2022. In our first 3 years, we are proud to have grown our member base as well as serve new clients on a daily basis. We are filling the need for affordable and high-quality massage and skin care services on the Western Slope. Our clinic environment is warm, welcoming and all about caring for our client's wellness needs. We are looking for people who have strong customer service skills, sales skills and ability to multi-task.

Compensation Package:

Massage Envy Grand Junction provides a unique compensation plan based on the candidate's experience and work history. We reward loyalty, hard work and reliability. We also reward employees who take initiative and contribute to the success of our clinic.

Compensation:

• Competitive base pay starting at $16.00/hour (depending on experience)
• Additional bonuses
• Retirement plan offered with employer match.
• Employee referral bonus program
• Employee Assistance Program
• In-depth product and service training
• There may be other bonuses available based on clinic performance and attaining goals.
• Compensation is reviewed after 90 days to evaluate performance.

Additional benefits Include:

• A flexible schedule for a better work/life balance
• Employer-paid health-care for full time employees.
• Based on 30 service hour average per week
• Matching Retirement Plan
• Up to 3% of employee contributions
• Paid time off for full time employees.
• Membership bonus for referrals of friends and family.
• Employee Assistance Program
• 30% off all products
• 1 Free Session of skin care or massage monthly after 90 days

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Culture & Support:

• Trained leadership that is invested in YOUR success.
• A caring community that strives to celebrate individuality and share knowledge.
• Local Ownership with a family-oriented approach to business

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location