Franchise Growth & Operations Leader — Field Travel

Sonny’s BBQ; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Sonny’s BBQ is seeking a Franchise Operations Manager to partner with franchisees, provide strategic guidance, and drive profitability across the network.

You will lead performance coaching, oversee audits, and implement best practices in operations, marketing, training, and technology, while traveling up to 80%.

A bachelor’s in business and 10+ years in restaurant/franchise operations are required; ServSafe certification is a plus.

Qualifications

• Bachelor’s Degree in Business or equivalent combination of education, experience, and training.
• At least 10 years’ restaurant/franchise operations experience.
• Demonstrated strength in operational competencies with people development and guest relations.
• Experience leading and achieving targets in a franchise system.

Responsibilities

• Partner with Sonny’s BBQ franchisees to provide strategic guidance and operational support.
• Inspire franchisees to improve top-line revenue and bottom-line profitability.
• Collaborate to identify performance barriers and develop growth plans across operations, marketing, training, and tech.
• Promote cultural initiatives to align franchisees with company values.
• Evaluate franchisee performance and implement best practices to enhance sales and efficiency.
• Travel 80% of the time to support and audit franchise locations.

Skills

Franchise ops

P&L literacy

Leadership

Communication

Negotiation

Data analysis

Office software

Education

Bachelor’s Degree in Business

Tools

POS systems

BI tools

Microsoft Excel

Job description

Sonny’s BBQ is seeking a Franchise Operations Manager to partner with franchisees, provide strategic guidance, and drive profitability across the network.

You will lead performance coaching, oversee audits, and implement best practices in operations, marketing, training, and technology, while traveling up to 80%.

A bachelor’s in business and 10+ years in restaurant/franchise operations are required; ServSafe certification is a plus.