Franchise Growth & Operations Architect

Servpro Industries, LLC; Gallatin (TN); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health benefits (medical, vision, and…

401(k) with company match

Generous paid time-off

Paid holidays

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO is seeking a Franchise Business Development Specialist to standardize and advance the SERVPRO Way of franchise development across residential and commercial segments. This role owns the development and maintenance of the business development operating model and core processes, defining KPI requirements, technology needs, and training to enable alignment across HQ and the franchise network.

The position focuses on driving positive client outcomes and revenue growth through strong field

Qualifications

• Ten years of direct sales, sales management, and sales operations experience.
• Experience within the restoration industry or similar service-based business preferred.
• CRM systems expertise with custom workflows, integrations, and implementations (Salesforce preferred).
• Excellent communication, negotiation, and presentation skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

Responsibilities

• Define and manage the SERVPRO Way for business development across residential and commercial segments.
• Develop and maintain the business development operating model and core processes.
• Define requirements for KPIs, technology, and training.
• Enable alignment, consistency, and cohesiveness across the Servpro system to drive revenue growth.
• Lead and participate in field engagement, training, and process improvement initiatives.

Skills

Direct sales

Sales management

Sales operations

Communication skills

Negotiation

Presentation skills

English proficiency

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

Job description

SERVPRO is seeking a Franchise Business Development Specialist to standardize and advance the SERVPRO Way of franchise development across residential and commercial segments. This role owns the development and maintenance of the business development operating model and core processes, defining KPI requirements, technology needs, and training to enable alignment across HQ and the franchise network.

The position focuses on driving positive client outcomes and revenue growth through strong field