Franchise Growth & Development Leader

Headquarters Careers At Servpro Industries, LLC; United States; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Paid time off and holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Professional development program

Job summary

SERVPRO is seeking a Franchise Business Development Specialist to drive the SERVPRO Way across residential and commercial segments. You will own the business development operating model, KPIs, and training, aligning HQ and franchise teams to accelerate revenue growth.

The role emphasizes process improvement, stakeholder engagement, and leveraging technology to create efficient workflows and strong client outcomes.

Qualifications

• Minimum ten years of experience in direct sales, sales management or sales ops.
• Experience in restoration or service-based business preferred.
• Deep CRM expertise with workflows, integrations and implementations (Salesforce a plus).
• Strong communication, negotiation and stakeholder influence at all levels.

Responsibilities

• Define and standardize the SERVPRO Way for franchise business development.
• Optimize sales processes and develop KPIs and performance metrics.
• Support national and local business development through referrals and client channels.
• Collaborate with OSIB, field sales managers and HQ to prioritize deliverables.
• Embed processes in training and technology to ensure consistent client experience.

Skills

Sales leadership

CRM systems

Communication

Project management

Presentation skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

Tableau

Job description

SERVPRO is seeking a Franchise Business Development Specialist to drive the SERVPRO Way across residential and commercial segments. You will own the business development operating model, KPIs, and training, aligning HQ and franchise teams to accelerate revenue growth.

The role emphasizes process improvement, stakeholder engagement, and leveraging technology to create efficient workflows and strong client outcomes.