Franchise Business Development Specialist

Headquarters Careers At Servpro Industries, LLC; Gallatin (TN); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Paid time off and holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Development program

Job summary

SERVPRO is seeking a Franchise Business Development Specialist to standardize and advance the SERVPRO Way for franchise growth across residential and commercial segments.

You will own the development of the business development operating model, core processes, and key performance metrics, ensuring alignment across HQ and franchise communities to drive revenue growth.

Qualifications

• 10+ years in direct sales, sales management or sales operations preferred.
• Experience in restoration or service-based industries preferred.
• Strong CRM implementation and integration knowledge (Salesforce preferred).
• Excellent communication, negotiation and presentation skills.

Responsibilities

• Define and manage the SERVPRO Way for franchise business development across residential and commercial segments.
• Develop and maintain business development operating model, KPIs, technology, and training.
• Collaborate with Learning & Development and Technology teams to embed processes and create efficient workflows.
• Engage field sales and franchise leaders to prioritize deliverables and ensure adoption.

Skills

Process improvement

Problem solving

Communication skills

Data analysis

Time management

Results oriented

Adaptability

Education

Bachelor's degree or equivalent

Tools

Salesforce

CRM systems

Tableau

Job description

What we offer

• Excellent health benefits plan which includes medical vision and dental options
• 401k with company match
• Company profit sharing plan
• Generous paid time off and paid holidays
• Paid parental leave
• 2 free on site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Franchise Business Development Specialist is responsible for defining standardizing and advancing The SERVPRO Way of franchise business development across residential and commercial segments This role owns the development and maintenance of the business development operating model and core processes It is also responsible for defining requirements for key performance metrics technology and training This role is critical to enabling alignment consistency and cohesiveness across the entire Servpro system throughout HQ & the franchise community to drive positive client outcomes and ultimately revenue growth You will Define & Manage the SERVPRO Way for business development Optimize business development processes and best practices for both residential and commercial segments Inventory existing practices identify gaps and lead continuous improvement initiatives Must support 3 primary efforts Local new business development via Key referral partners including insurance agents adjusters brokers plumbers and other centers of influence Direct commercial end users segmented by vertical In Market Pull Throughactivation of nationalregional Servpro clients whether the client relationship is held at HQ or a fellow franchise team Master Services Agreement MSA Development & Management Support qualified teams in growing their ability to pursue contractual clients and leverage the Servpro system to activate & service them effectively Process Enablement Collaborate to embed processes throughout Servpro training and systems in order to drive a consistent client experience efficiently Work with the Learning & Development team to deliver Sales Playbooks and ensure every Servpro sales teammate is exposed to the SERVPRO Way early and often Work with Technology team to ensure that core processes are built into the Servpro technology framework Salesforce Ready Plan etc in an intuitive way that creates efficient workflows with key integrations as necessary to meet the needs of both the franchise community and HQ Monitor industry trends for new technology tools and resources that may be leveraged to improve processperformance Develop Sales Key Performance Metrics Work with Business Intelligence team to identify & develop Key Performance Metrics that a provide actionable insights to managers and reps in the franchise community and b enable visibility of key field sales data points to teams at HQ including field operations national accounts and finance Stages of Development Model Ownership Manage and improve the SERVPRO Stages of Development model for sales teams including organizational structures roles & responsibilities and key performance metric guidelines for each stage of growth Leverage Field Sales Experts to Prioritize and Validate Work Product Engage with the Operating Systems Improvement Board OSIB and top owners sales managers & reps in the field in order to help prioritize deliverables and shapevalidate the work product described above Field Engagement & Communication Leverage Servpronet ServproTV Sales Summits Convention and other channels in order to share the work product with the field and ensure adoption Additional responsibilities as assigned

Essential Skills

Process Improvement The ability to analyze and improve processes & work flows to maximize efficiency and intuitiveness Problem Solving The ability to quickly identify and resolve issues is important for maintaining client satisfaction and ensuring the smooth execution of projects Communication & Presentation Skills Excellent communication skills are vital for collaborating with internal teams & galvanizing the field to adopt new processes and follow expectations Data Analysis Proficiency in using tableau CRM software and other relevant tools to gather and interpret data is necessary for tracking performance identifying trends and making informed decisions Time Management Effective time management skills are required to balance multiple priorities and manage time efficiently Results Oriented Taking prompt action to identify and pursue new business opportunities is essential for this role Adaptability Being adaptable to market changes and new challenges is crucial for staying ahead in a constantly evolving business environment

You have

Minimum ten years of experience in direct sales sales management and sales operations experience Experience within the restoration industry or similar service based business is preferred Deep subject matter expertise with Customer Relationship Management CRM systems including custom workflows integrations and implementations Experience with Salesforce preferred Solid knowledge of navigating the commercial sales cycle particularly in an industry where strong client activation is key Solid understanding of commercial client procurement processes and contracting vehicles Excellent communication negotiation and presentation skills; the ability to influence key stakeholders at all levels Demonstrated ability to thrive in a fast paced dynamic environment and adapt to changing market conditions while managing multiple priorities at the same time Microsoft Office proficiency Ability to read write and speak the English language to communicate with employees customers suppliers in person on the phone and by written communications in a clear straightforward and professional manner

Education

Bachelors degree or equivalent work experience

Working Conditions

Location Headquarters or hybrid remote Standard working hours based on a 40 hour work week with exceptions as necessary Additional working hours required as needed to meet deadlines complete assignments and projects on schedule Up to 25 travel as required for business needs

About SERVPRO

For more than 50 years SERVPRO has been a trusted leader in fire and water cleanup and restoration services mold mitigation construction biohazard and pathogen remediation throughout the United States and Canada Our 2200 individually owned and operated franchises are supported by our dedicated headquarters team We strive to cultivate a professional community that respects and celebrates the things that make us unique the things we share and the collaborative spirit we bring to the work we pursue together SERVPRO is an equal opportunity employer All applicants will be considered for employment without attention to age race color religion gender sexual orientation national origin veteran or disability status