Franchise Growth Coach & Onboarding Lead

Service Experts; Richardson (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Service Experts is seeking a Franchising Specialist III to lead onboarding, performance reviews, and ongoing franchise support in Richardson, TX. You will drive KPI tracking, revenue growth, cost control, and system adoption (ServiceTitan) across franchise owners and internal partners.

You will coordinate cross-functional resources, conduct field visits, and coach owners toward scalable, disciplined operations while ensuring brand standards and risk management.

Qualifications

• Strong financial acumen including P&L, margins, and KPI tracking.
• Experience coaching owners or operators to improve performance.
• Ability to coordinate cross-functional resources during start-up and onboarding.

Responsibilities

• Own performance relationship with franchisees and lead reviews.
• Coordinate onboarding and start-up readiness with internal teams.
• Drive KPI tracking, action plans, and follow-up for franchises.
• Coach on revenue, margins, and cost control.
• Ensure SOPs, system adoption (ServiceTitan) and reporting.
• Identify gaps and implement corrective actions; support growth.

Skills

Franchise operations

KPI tracking

Coaching

Cross-functional coordination

Education

Bachelor's Degree

Tools

ServiceTitan

CRM

Job description

Service Experts is seeking a Franchising Specialist III to lead onboarding, performance reviews, and ongoing franchise support in Richardson, TX. You will drive KPI tracking, revenue growth, cost control, and system adoption (ServiceTitan) across franchise owners and internal partners.

You will coordinate cross-functional resources, conduct field visits, and coach owners toward scalable, disciplined operations while ensuring brand standards and risk management.