Franchise GM: Lead Restaurant Ops & Guest Experience

Hospitality Restaurant Group; Town of Oneonta (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Job summary

Hospitality Restaurant Group is seeking a Restaurant General Manager to take hands-on responsibility for daily operations at a Taco Bell restaurant, working with Assistant and Shift Managers.

You will lead hiring/training, supervise staff, optimize financials, and ensure top product quality and customer service in a fast-paced environment. This role emphasizes ownership mindset and payroll coordination.

Qualifications

• Self-motivated, ambitious and outgoing.
• Excellent team-based leadership skills.
• Excellent customer service, verbal and written communication skills.
• Proven track record of P&L accountability.
• Ability to lead by example and to convey a sense of urgency to staff members concerning all aspects of the business.

Responsibilities

• Ensuring all staff members complete all assigned duties and serve safe, quality food in a friendly manner.
• Ensuring that the restaurant is a safe place for Team Members to work and customers to visit.
• Addressing and resolving customer complaints quickly and professionally.
• Following all cash, security, inventory and labor policies and procedures and ensuring that staff members do the same.
• Handling difficult HR issues as they arise, including disciplinary write-ups and terminations.
• Taking an entrepreneurial “ownership” approach to the management of your restaurant.
• Ensuring that payroll is running smoothly and that all hours are correctly recorded and communicating with the payroll department at our home office.

Skills

Team leadership

Customer service

P&L accountability

Communication skills

Attention to detail

Problem-solving

Job description

Hospitality Restaurant Group is seeking a Restaurant General Manager to take hands-on responsibility for daily operations at a Taco Bell restaurant, working with Assistant and Shift Managers.

You will lead hiring/training, supervise staff, optimize financials, and ensure top product quality and customer service in a fast-paced environment. This role emphasizes ownership mindset and payroll coordination.