Franchise Customer Success & Onboarding Leader

myFranchise Bookkeeper; East Liverpool (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Career advancement opportunities

Supportive team culture

Exposure to various business models

Job summary

myFranchise Bookkeeper seeks a Customer Success Manager (Franchise Network Manager) to lead bookkeeping operations while fostering client relationships. You will supervise teams, enhance financial processes, and support franchise growth.

With a strong focus on leadership and operational excellence, the role offers opportunities for collaboration and impacts business success at multiple locations. Ideal candidates should have substantial bookkeeping experience and a passion for coaching.

Qualifications

• 5+ years of bookkeeping, accounting, or financial operations experience.
• Prior leadership or team management experience strongly preferred.
• Strong understanding of bookkeeping, financial reporting, and operational accounting processes.

Responsibilities

• Supervise and coach Account Managers across multiple franchise systems.
• Build strong client relationships through proactive communication and operational guidance.
• Oversee bookkeeping operations across 80–150+ franchisee accounts.

Skills

Leadership

Client relationship management

Coaching

Operational excellence

Financial operations

Problem-solving

Communication

Education

Associate's degree in Accounting or Finance

Bachelor's degree in related field

Tools

QuickBooks Online

Job description

myFranchise Bookkeeper seeks a Customer Success Manager (Franchise Network Manager) to lead bookkeeping operations while fostering client relationships. You will supervise teams, enhance financial processes, and support franchise growth.

With a strong focus on leadership and operational excellence, the role offers opportunities for collaboration and impacts business success at multiple locations. Ideal candidates should have substantial bookkeeping experience and a passion for coaching.