Customer Success / Onboarding Manager
myFranchise Bookkeeper
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Benefits offered by this job
Job summary
myFranchise Bookkeeper seeks a Customer Success Manager (Franchise Network Manager) to lead bookkeeping operations while fostering client relationships. You will supervise teams, enhance financial processes, and support franchise growth.
With a strong focus on leadership and operational excellence, the role offers opportunities for collaboration and impacts business success at multiple locations. Ideal candidates should have substantial bookkeeping experience and a passion for coaching.
Qualifications
- 5+ years of bookkeeping, accounting, or financial operations experience.
- Prior leadership or team management experience strongly preferred.
- Strong understanding of bookkeeping, financial reporting, and operational accounting processes.
Responsibilities
- Supervise and coach Account Managers across multiple franchise systems.
- Build strong client relationships through proactive communication and operational guidance.
- Oversee bookkeeping operations across 80–150+ franchisee accounts.
Skills
Education
Tools
Job description
Lead Teams. Build Relationships. Help Franchise Businesses Thrive.
Are you an energetic leader who enjoys coaching teams, building strong client relationships, and driving operational excellence? Do you thrive in fast-paced environments where no two days are the same and your work directly impacts business growth and client success?
At myFranchise Bookkeeper (MFB), we are looking for a dynamic and motivated Customer Success Manager (Franchise Network Manager) to lead bookkeeping operations across multiple franchise systems while serving as a trusted partner to franchisor leadership and franchise business owners. This is a unique opportunity to combine leadership, accounting expertise, client strategy, and operational improvement in a growing company that values collaboration, innovation, and career growth.
This role is ideal for someone who wants more than a traditional accounting management position. You’ll have the opportunity to mentor a team, influence processes, strengthen franchise partnerships, and help scale a rapidly growing organization with a strong culture and exciting future.
myFranchise Bookkeeper is part of True North, a growing organization focused on helping businesses operate more effectively through innovation, operational excellence, and trusted partnerships. We are committed to building strong teams, delivering exceptional client experiences, and creating opportunities for our employees to grow personally and professionally.
- Supervise and coach Account Managers across multiple franchise systems
- Provide mentorship, training, and operational support to ensure high-quality service delivery
- Help create a culture of accountability, collaboration, and continuous improvement
- Serve as the primary point of contact for franchisor leadership teams
- Build strong client relationships through proactive communication and operational guidance
- Lead regular meetings with franchisors to review performance, address concerns, and support growth initiatives
- Oversee bookkeeping operations across 80–150+ franchisee accounts through your team
- Ensure month-end closes, reporting, and service standards are completed accurately and on time
- Standardize workflows, improve efficiencies, and implement scalable best practices
- Assist with onboarding and training new franchise owners
- Help franchisees understand financial processes and reporting expectations
- Provide high-level support on complex bookkeeping issues and escalations
- Analyze trends, identify process improvements, and recommend operational enhancements
- Collaborate with leadership on technology, staffing, and service expansion initiatives
- Help shape the future of MFB’s franchise accounting and client experience strategies
This position offers the best of leadership, business consulting, client success, and operational strategy all in one role. You won’t be sitting behind a desk doing repetitive accounting tasks—you’ll be leading people, influencing client relationships, improving systems, and helping franchise businesses succeed on a larger scale.
You’ll also have significant visibility and growth opportunity within an expanding organization. As MFB continues to grow, leaders who demonstrate initiative, innovation, and strong client leadership will have opportunities to grow alongside the business.
The ideal candidate is energetic, driven, and enjoys balancing leadership responsibilities with relationship-building and strategic problem-solving.
- Natural leaders who enjoy coaching and developing others
- Strong communicators who can confidently engage with executives, clients, and team members
- Organized professionals who thrive in fast-paced environments
- Positive and solutions-oriented with a “figure it out” mindset
- Passionate about helping businesses succeed through better financial operations
- Adaptable, tech-savvy, and excited by growth and change
- Relationship-focused professionals who value teamwork and culture
- A positive and team-oriented culture where people genuinely support one another
- Leadership that values innovation, accountability, and continuous improvement
- Opportunities for career advancement within a growing organization
- Meaningful work that directly helps franchise owners succeed
- Exposure to multiple industries, business models, and operational strategies
- A fast-moving environment that keeps work engaging and rewarding
- Associate’s degree in Accounting or Finance required; Bachelor’s degree preferred
- 5+ years of bookkeeping, accounting, or financial operations experience
- Prior leadership or team management experience strongly preferred
- QuickBooks Online expertise required; QuickBooks ProAdvisor certification preferred or required shortly after hire
- Strong understanding of bookkeeping, financial reporting, and operational accounting processes
- Excellent communication, coaching, and client relationship skills
- Strong organizational and project management abilities
- Experience with franchise accounting or multi-location businesses is a major plus
- Comfortable with technology, automation tools, and process improvement initiatives
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