Franchise Compliance & Operations Coordinator

Tropical Smoothie Cafe, LLC; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Tropical Smoothie Cafe, LLC, Atlanta, GA, is seeking a Franchise Administration Coordinator to manage franchise agreements and related documentation. You will work with Franchise Development, Operations, and Legal teams to ensure compliant, end‑to‑end processing of transfers and renewals.

The role emphasizes strong project management, meticulous recordkeeping, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Experience in franchise administration is preferred, but not required.
• Advanced proficiency in Microsoft Office and the MS Office Suite.
• Experience with CRM systems, project‑management tools, or e‑signature platforms is a plus.
• Ability to work effectively in a fast‑paced environment with independence, adaptability, and professionalism.
• Strong focus and ability to manage multiple tasks and projects simultaneously.
• Exceptional attention to detail, accuracy, and adherence to defined processes and checklists.
• Strong written and verbal communication skills.
• Ability to solve problems, clarify ambiguity, and develop process‑driven solutions.
• Strong collaboration skills with the ability to build working relationships across departments.

Responsibilities

• Ensure compliance with FTC regulations regarding the Franchise Disclosure Document (FDD) and all franchise agreements.
• Coordinate all aspects of franchise licensing, including drafting, issuing, and executing franchise agreements, amendments, assignments, promissory notes, and related legal documents.
• Review purchase agreements, management agreements, and other transaction documents to identify relevant franchisor terms and requirements.
• Verify franchisee entity structures and authority by reviewing corporate documents and utilizing Secretary of State databases.
• Track, manage, and facilitate the full execution process for agreements, including obtaining signatures, payments, approvals, and missing documentation.
• Maintain accurate records of franchisees’ compliance with minimum insurance requirements in coordination with external vendors.
• Record, update, and audit franchisee information in CRM systems and other company databases to ensure accuracy and completeness.
• Prepare periodic data reports and extract information from CRM and other databases as needed.
• Create, maintain, and update electronic signature templates and workflows within the company’s e‑signature platform.
• Collect, safeguard, and maintain confidential franchisee records, including financial statements, corporate filings, insurance certificates, and lease documents.
• Assist in developing and improving Franchise Administration processes and documentation.
• Collaborate with franchise buyers and sellers, real estate agents, brokers, and lenders to support timely approvals and successful business transactions.

Skills

Attention to detail

Communication skills

Multitasking

Team collaboration

Problem solving

Education

Bachelor’s degree

Tools

MS Office Suite

CRM systems

Project management tools

e-signature platforms

Job description

Tropical Smoothie Cafe, LLC, Atlanta, GA, is seeking a Franchise Administration Coordinator to manage franchise agreements and related documentation. You will work with Franchise Development, Operations, and Legal teams to ensure compliant, end‑to‑end processing of transfers and renewals.

The role emphasizes strong project management, meticulous recordkeeping, and the ability to handle multiple priorities in a fast-paced environment.