Framing Shop Lead: Coach, Sales & Customer Solutions

Michaels; Huntington Beach (CA); On-site; USD 24,000 - 32,000; Full time

Job summary

Michaels in Huntington Beach, CA is seeking an empowered Store Lead to coach a framing team and deliver exceptional customer service. You will guide framers, manage workload with the Store Manager, and ensure we create compelling framing solutions for art.

The role emphasizes building relationships, meeting KPIs, training new team members, and upholding SOPs and safety. Evening shifts and weekend work are possible in a busy retail environment.

Qualifications

• Basic computer skills
• Previous custom framing experience is preferred
• Retail management experience
• Experience leading a sales team

Responsibilities

• Lead and coach a framing team to build customer relationships and frame solutions.
• Drive custom framing sales and ensure on-time delivery by planning workload with the Store Manager.
• Achieve KPI targets and manage team KPI performance.
• Assist with interviewing, onboarding, coaching, and training of new team members.
• Uphold SOPs, safety, and company programs; maintain store conditions.

Skills

Leadership

Team coaching

Customer service

Sales leadership

Job description

Michaels in Huntington Beach, CA is seeking an empowered Store Lead to coach a framing team and deliver exceptional customer service. You will guide framers, manage workload with the Store Manager, and ensure we create compelling framing solutions for art.

The role emphasizes building relationships, meeting KPIs, training new team members, and upholding SOPs and safety. Evening shifts and weekend work are possible in a busy retail environment.