Framing Manager

Michaels; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Michaels is seeking a Framing Manager in Charlotte, NC who will lead a team of framers, drive custom framing sales, and ensure quality framing solutions for customers. You will work with the Store Manager to enforce SOPs, manage inventory, and develop your team while delivering exceptional customer experiences.

The role involves coaching sales behaviors, handling KPI targets, and acting as Manager on Duty as needed.

Qualifications

• Basic computer skills.
• Previous custom framing experience is preferred.
• Retail management or sales leadership experience is preferred.

Responsibilities

• Assist Store Manager in leading and ensuring SOPs and Company programs are followed.
• Develop and coach the team selling behaviors.
• Lead the delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve KPI targets and manage the framing team to meet their role KPIs.
• Manage and execute inventory, shrink, and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, observing and training of new team members; participate in Talent Development.
• Partner with MODs on framing expectations and operations.
• Support Omni channel processes.

Skills

Leadership

Retail management

Customer service

Team coaching

Job description

## Framing ManagerApply: Charlotte-4337 Park Rd: Full time: Posted Today: R00326929Store - CHLT-PARK ROAD, NCLead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results* Develop and coach the team selling behaviors* Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager* Achieve your KPI’s and manage the framing team to achieve their role KPI’s* Review sales and production workload and build plans and sales floor time for networking.* Manage and execute the inventory management processes as assigned* Manage and execute shrink and safety programs.* Serve as Manager on Duty (MOD)* Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development* Partners with MOD’s daily on the expectations of framing and other framers.* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget* Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment* Acknowledge customers, help locate product and provide solutions* Assist with Omni channel processes**Other duties as assigned****Minimum Type of experience the job requires*** Basic computer skills**Preferred Type of experience the job requires*** Previous custom framing experience is preferred* Retail management experience* Experience leading a sales team**Physical Requirements*** Regular bending, lifting, carrying, reaching and stretching* Ability to move throughout the store* Ability to remain standing for long periods of time* Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation**Work Environment*** Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**