Retail Sales/Custom Framing Manager

Michaels; Greensboro (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Michaels Companies in Greensboro (Wendover, NC) is seeking a Store Lead to direct a team of framers, delivering high‑quality custom framing solutions while fostering strong customer relationships. You will supervise and coach the framing team, ensure SOP compliance, manage inventory and safety programs, and support store KPI attainment.

Flexibility for nights, weekends, and early mornings is required. Experience in retail management and a passion for service are preferred, with opportunities

Qualifications

• Experience leading a sales team.
• Ability to coach and develop staff.
• Strong customer service orientation.
• Familiarity with SOPs and store policies.

Responsibilities

• Lead and coach a team of framers to build customer relationships and framing solutions.
• Drive custom framing sales and achieve KPI targets.
• Manage SOP adherence, store policies and compliance.
• Plan workload with Store Manager and ensure on-time delivery.
• Oversee inventory management, shrink and safety programs.
• Assist with interviewing, onboarding, and performance management.

Skills

Leadership

Retail management

Customer service

Coaching

SOP adherence

Tools

POS system

Inventory software

Job description

Store - GREENSBORO-WENDOVER, NCLead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.Major ActivitiesAssist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and resultsDevelop and coach the team selling behaviorsLeads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store ManagerAchieve your KPI’s and manage the framing team to achieve their role KPI’sReview sales and production workload and build plans and sales floor time for networking.Manage and execute the inventory management processes as assignedManage and execute shrink and safety programs.Serve as Manager on Duty (MOD)Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-developmentPartners with MOD’s daily on the expectations of framing and other framers.Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for othersParticipate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budgetFollow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environmentAcknowledge customers, help locate product and provide solutionsAssist with Omni channel processesOther duties as assigned**Minimum Type of experience the job requires*** Basic computer skills**Preferred Type of experience the job requires*** Previous custom framing experience is preferred* Retail management experience* Experience leading a sales team**Physical Requirements*** Regular bending, lifting, carrying, reaching and stretching* Ability to move throughout the store* Ability to remain standing for long periods of time* Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation**Work Environment*** Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings