Framing Manager

Michaels; New York (NY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Michaels Lakewood, NY is seeking a Framing Manager to lead a team of skilled framers, deliver high-quality custom framing solutions, and drive in-store sales. You will collaborate with the Store Manager to schedule workload, manage inventory, and uphold SOPs while providing excellent customer service.

The role requires hands-on leadership in a busy retail environment, with availability for nights, weekends, and early mornings.

Qualifications

• Previous retail management experience preferred.
• Strong leadership and coaching skills.
• Ability to drive sales and customer satisfaction.
• Familiarity with SOPs and company policies.
• Comfort with physical tasks and store operations.

Responsibilities

• Lead and coach a team of framers to meet sales and service goals.
• Plan workload with Store Manager to deliver high-quality framing solutions.
• Manage inventory, shrink, and safety programs.
• Onboard, train and develop new team members.
• Serve as MOD and uphold SOPs while maintaining a positive store environment.

Skills

Retail management

Leadership

Team coaching

Customer service

Conflict resolution

Education

Basic computer skills

Job description

## Framing ManagerApply: Lakewood-279 E Fairmount Ave Ste I: Full time: Posted Today: R00323996Store - LAKEWOOD, NYLead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results* Develop and coach the team selling behaviors* Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager* Achieve your KPI’s and manage the framing team to achieve their role KPI’s* Review sales and production workload and build plans and sales floor time for networking.* Manage and execute the inventory management processes as assigned* Manage and execute shrink and safety programs.* Serve as Manager on Duty (MOD)* Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development* Partners with MOD’s daily on the expectations of framing and other framers.* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget* Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment* Acknowledge customers, help locate product and provide solutions* Assist with Omni channel processes**Other duties as assigned****Minimum Type of experience the job requires*** Basic computer skills**Preferred Type of experience the job requires*** Previous custom framing experience is preferred* Retail management experience* Experience leading a sales team**Physical Requirements*** Regular bending, lifting, carrying, reaching and stretching* Ability to move throughout the store* Ability to remain standing for long periods of time* Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation**Work Environment*** Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.****Total Base Pay Range for this Position:**$17.00 - $22.70This position may be eligible for overtime compensation in accordance with state and local laws.