Frame Shop Leader: Custom Framing & Sales Growth

Michaels Stores; Hagerstown (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical/dental/vision coverage

Tuition assistance

Commuter benefits

Job summary

Michaels Stores in Hagerstown, MD, is seeking a Lead Framer to coach a team of framing specialists and build strong customer relationships while delivering custom framing solutions. You’ll plan workloads with the Store Manager, help set sales targets, and ensure timely, high-quality framing services.

The role emphasizes leadership, inventory control, safety, and omnichannel support, with weekend/evening work as needed in a busy retail setting.

Qualifications

• Basic computer skills.
• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Develop and coach the team selling behaviors.
• Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s.
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute the inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development.
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
• Acknowledge customers, help locate product and provide solutions.
• Assist with Omni channel processes.

Skills

Framing knowledge

Retail management

Sales team leadership

Basic computer skills

Customer relationship

Job description

Michaels Stores in Hagerstown, MD, is seeking a Lead Framer to coach a team of framing specialists and build strong customer relationships while delivering custom framing solutions. You’ll plan workloads with the Store Manager, help set sales targets, and ensure timely, high-quality framing services.

The role emphasizes leadership, inventory control, safety, and omnichannel support, with weekend/evening work as needed in a busy retail setting.