Fragrance Specialist: Elevate Customer Experience

Macy's, Inc.; New York (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

401(k) match

Paid time off

Holidays

Job summary

Macy's, Inc. is seeking a Fragrance Sales Associate to create a warm, welcoming environment and provide personalized fragrance recommendations reflecting customers’ style and preferences.

You will educate customers on notes, layering techniques, and usage while selling a wide range of fragrances and beauty products. You’ll build relationships through clienteling, upsell loyalty benefits, and contribute to a seamless shopping experience on the sales floor.

Qualifications

• At least 1 year of customer service or selling experience is required.
• Ability to engage customers with warmth and expertise.
• Read and understand employment policies and safety rules in English.

Responsibilities

• Greet customers, engage in friendly conversations, and build relationships to encourage repeat visits.
• Drive sales by promoting fragrance brands, launches, and events with loyalty benefits.
• Maintain a clean, organized sales floor and ensure accurate signage and pricing.
• Utilize POS and digital tools to streamline transactions and enhance the shopping experience.

Skills

Customer service

Sales experience

Communication

Clienteling tools

POS systems

Tools

POS systems

Clienteling tools

Mobile selling tech

Job description

Macy's, Inc. is seeking a Fragrance Sales Associate to create a warm, welcoming environment and provide personalized fragrance recommendations reflecting customers’ style and preferences.

You will educate customers on notes, layering techniques, and usage while selling a wide range of fragrances and beauty products. You’ll build relationships through clienteling, upsell loyalty benefits, and contribute to a seamless shopping experience on the sales floor.