Fragrance Sales Associate - Elevate Customer Experience

Macy's; Overland Park (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

Macy's is seeking a Fragrance Sales Associate to create a warm, welcoming environment with personalized fragrance recommendations. You will educate customers on notes, layering techniques, and usage while selling a wide range of beauty products. Build relationships, drive sales, and contribute to a seamless shopping experience.

Full-time roles require weekend shifts and a strong customer service focus. You will engage customers, use clienteling tools, and collaborate with the Beauty team to

Qualifications

• At least 1 year of customer service or selling experience is required.
• Ability to engage customers with warmth and expertise by acknowledging preferences and offering tailored product recommendations.
• Comfort using loyalty programs, promotions, and clienteling tools to build relationships.

Responsibilities

• Provide genuine hospitality and exceptional customer service to fragrance shoppers.
• Demonstrate and educate on fragrance notes, layering techniques, and usage.
• Create personalized recommendations reflecting customer style and mood.
• Maintain a clean, organized, and shoppable sales floor.
• Drive sales by promoting launches, events, and loyalty benefits.

Skills

Customer service

Communication

Sales driven

Tools

POS system

Job description

Macy's is seeking a Fragrance Sales Associate to create a warm, welcoming environment with personalized fragrance recommendations. You will educate customers on notes, layering techniques, and usage while selling a wide range of beauty products. Build relationships, drive sales, and contribute to a seamless shopping experience.

Full-time roles require weekend shifts and a strong customer service focus. You will engage customers, use clienteling tools, and collaborate with the Beauty team to