Fragrance Sales Associate – Customer Experience & Inventory

Macy's, Inc.; Boston (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Performance incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's, Inc. in Boston is seeking a Fragrance RSS Colleague to provide professional service, sell and demonstrate fragrances, and support department success. The role includes fulfillment duties and other tasks as needed.

Full-time or part-time positions available; hours vary by business needs. The role emphasizes customer service, product knowledge, and team collaboration. Macy's offers health benefits, a retirement plan, paid time off, and holiday pay as part of its benefits package.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years related retail or customer service experience.
• Strong interpersonal and communication skills.
• Ability to work flexible retail hours including weekends/holidays.

Responsibilities

• Provide exceptional customer service in total store and assist digital/physical customers.
• Explain and demonstrate fragrance use.
• Partner with Fragrance Counter Manager or CSX Manager on inventory and inaccuracies.
• Attend product training classes and seminars.
• Ensure stock is presented, organized, stored, and replenished.
• Participate in pre-selling and sales events to maximize sales.
• Process new receipts, damages, testers, and RTVs promptly.
• Maintain a safe, hazard-free work area.
• Follow asset protection and inventory control procedures.
• Adhere to hygiene standards and shortage programs.
• Foster inclusive environment and authentic connections with colleagues and customers.
• Dependable attendance and punctuality.

Skills

Customer service

Communication

Retail sales

Teamwork

Education

High school diploma or equivalent

Job description

Macy's, Inc. in Boston is seeking a Fragrance RSS Colleague to provide professional service, sell and demonstrate fragrances, and support department success. The role includes fulfillment duties and other tasks as needed.

Full-time or part-time positions available; hours vary by business needs. The role emphasizes customer service, product knowledge, and team collaboration. Macy's offers health benefits, a retirement plan, paid time off, and holiday pay as part of its benefits package.