Fragrance Experience Specialist - Customer-Focused

Macy's, Inc.; Santa Clara (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Career development

Job summary

Macy's, Inc. is seeking a Fragrance RSS Colleague to provide professional service by selling and demonstrating fragrances and related items, while supporting fulfillment and department operations.

This role is full-time, with hours aligning to business needs and potential eligibility based on weekly hours. You will work with the Fragrance Counter and CSX teams to ensure stock accuracy, participate in product trainings, and deliver an exceptional customer experience across digital and in-store

Qualifications

• High School Diploma or equivalent required.
• 1–2 years related experience.
• Strong interpersonal and communication skills with diverse customers and peers.

Responsibilities

• Provide exceptional customer service in person and across channels.
• Explain and demonstrate fragrances through in-store demonstrations.
• Maintain stock presentation, organization, and replenishment.
• Participate in selling events and promotions to boost sales.
• Ensure timely processing of receipts, damages, testers, and RTVs.
• Adhere to safety, asset protection, and hygiene standards.

Skills

Interpersonal skills

Customer service

Flexible schedule

Education

High school diploma

Tools

Cash register

Job description

Macy's, Inc. is seeking a Fragrance RSS Colleague to provide professional service by selling and demonstrating fragrances and related items, while supporting fulfillment and department operations.

This role is full-time, with hours aligning to business needs and potential eligibility based on weekly hours. You will work with the Fragrance Counter and CSX teams to ensure stock accuracy, participate in product trainings, and deliver an exceptional customer experience across digital and in-store