Fragrance Brand Expert - Beauty Leader & Educator

Macy's; Miami (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s in Miami, FL is seeking a Beauty Brand Expert to be the go-to authority for a assigned brand, driving sales, elevating customer experience, and leading with passion, expertise, and style. You’ll educate customers, create routines, demonstrate trends, and build loyalty.

You’ll coach fellow Beauty Advisors, partner with store leadership and vendors, analyze sales data, and execute brand strategies and events.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Excellent customer service and product knowledge.
• Ability to coach and lead by example.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.

Skills

Customer service

Leadership

Clienteling

Brand knowledge

Tools

POS systems

Visual merchandising

Job description

Macy’s in Miami, FL is seeking a Beauty Brand Expert to be the go-to authority for a assigned brand, driving sales, elevating customer experience, and leading with passion, expertise, and style. You’ll educate customers, create routines, demonstrate trends, and build loyalty.

You’ll coach fellow Beauty Advisors, partner with store leadership and vendors, analyze sales data, and execute brand strategies and events.