Fragrance Brand Expert & Beauty Leader

Macy's; Paramus (NJ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Job summary

Macy's Beauty Brand Expert leads brand strategy and delivers personalized consultations to delight customers. You’ll coach Beauty Advisors, analyze sales and trend data, and drive client development while executing events in collaboration with leadership and vendors.

Join a fast-paced team focused on growth, with opportunities to build loyalty, manage brand standards, and contribute to store success. Robust training and benefits are available for full-time colleagues.

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred
• Flexible availability, including days, evenings, weekends and holidays
• Must be able to read and understand employment policies and safety rules/procedures in English

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate sound judgment, and a passion for the beauty industry
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Skills

Customer service

Client development

Sales analysis

Event planning

Team leadership

Job description

Macy's Beauty Brand Expert leads brand strategy and delivers personalized consultations to delight customers. You’ll coach Beauty Advisors, analyze sales and trend data, and drive client development while executing events in collaboration with leadership and vendors.

Join a fast-paced team focused on growth, with opportunities to build loyalty, manage brand standards, and contribute to store success. Robust training and benefits are available for full-time colleagues.