Fragrance & Beauty Store Leader & Client Experience

Chanel; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

CHANEL seeks a Fragrance & Beauty Assistant Business Manager, Flagship to lead and develop the store team, delivering exceptional client service in a dynamic luxury environment. You will coach staff, manage operations, and ensure adherence to brand standards across merchandising, events, and client engagement.

The role emphasizes collaboration with leadership, retail partners, and internal teams to drive sales, growth, and a premier in-store experience while modeling inclusion and brand

Qualifications

• 3+ years of leadership experience in a luxury retail environment.
• Ability to coach and develop a high-performing team.
• Strong client service orientation and a passion for the shopper experience.
• Commitment to brand image, standards and visual merchandising.

Responsibilities

• Lead and coach the sales team to deliver exceptional client service in a complex retail setting.
• Oversee stock, stockroom organization, and store operations to sustain efficiency.
• Partner with store leadership and corporate teams on promotions, events, and training.
• Uphold CHANEL standards for hygiene, image, and client engagement across all touchpoints.

Skills

Leadership

Coaching

Client service excellence

Retail operations

Education

Bachelor's degree preferred

Job description

CHANEL seeks a Fragrance & Beauty Assistant Business Manager, Flagship to lead and develop the store team, delivering exceptional client service in a dynamic luxury environment. You will coach staff, manage operations, and ensure adherence to brand standards across merchandising, events, and client engagement.

The role emphasizes collaboration with leadership, retail partners, and internal teams to drive sales, growth, and a premier in-store experience while modeling inclusion and brand