Fragrance & Beauty Retail Leader & Team Coach

Chanel Inc.; New York (NY); On-site; USD 72,000 - 104,000; Full time

Benefits offered by this job

Wellbeing resources

Wellbeing fund

Parental leave

Fertility support

401K and incentives

Job summary

CHANEL is seeking a Fragrance & Beauty Business Manager, Flagship to lead the boutique team and drive client experience. You will empower colleagues, coach on product and artistry, and partner with executives to achieve sales objectives in a dynamic luxury retail environment.

You will oversee onboarding, performance reviews, and collaboration with retail partners, while maintaining CHANEL standards and brand image across the flagship location.

Qualifications

• Bachelor's degree preferred.
• 5+ years of leadership experience in a retail luxury environment preferred.
• Must have flexible schedule with the ability to work late nights, weekends, and some holidays.

Responsibilities

• Lead and develop the store team to deliver exceptional client service.
• Coach on product knowledge and clienteling to elevate expertise.
• Oversee onboarding, performance reviews, and succession planning.
• Collaborate with Account Executive and P&O to align on strategy and events.

Skills

Leadership

Team development

Communication skills

Client experience

Retail luxury knowledge

Education

Bachelor's degree preferred

Job description

CHANEL is seeking a Fragrance & Beauty Business Manager, Flagship to lead the boutique team and drive client experience. You will empower colleagues, coach on product and artistry, and partner with executives to achieve sales objectives in a dynamic luxury retail environment.

You will oversee onboarding, performance reviews, and collaboration with retail partners, while maintaining CHANEL standards and brand image across the flagship location.