Fragrance & Beauty Boutique Lead: Client Experience & Ops

Brobston Group

New York (NY)

On-site

USD 69,000 - 102,000

Full time

4 days ago

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Benefits offered by this job

Wellbeing resources

Family and care giving benefits

Generous paid time off

401K and other incentives

Healthcare offerings

Life insurance & disability

Job summary

CHANEL in the United States seeks a Fragrance & Beauty Assistant Business Manager at flagship, leading a team to deliver exceptional client service and manage daily store operations. The role blends leadership, coaching, and brand stewardship, requiring a luxury retail mindset, strong communication, and the ability to partner with retail teams to drive growth.

You'll oversee development plans, payroll processes, and compliance while upholding CHANEL's standards and visual presentation in a

Qualifications

3+ years of leadership experience in a retail luxury environment or operational role.
Flexible schedule with ability to work late nights, weekends, and some holidays.
In-store presence to coach teams, ensure boutique image and operational standards.

Responsibilities

Lead and develop the stock associate program and oversee annual reviews.
Co-lead communications with the F&B Business Manager on promotions, events, and performance to goal.
Oversee operations of the sales floor, stock, inventory, and Hyper-visual standards.
Ensure brand image and visual merchandising requirements are met.
Participate in event planning and coordination with retailer partners and the brand.
Own payroll processes and compliance along with store administration.