Fragrance Advisor: Sales & Experience Champion

Belk; Birmingham (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

Belk in Birmingham, AL seeks a Fragrance Advisor to drive sales and deliver a superior customer experience by building client relationships, performing product demonstrations, and offering customized fragrance recommendations. This hourly role requires enthusiasm for the fragrance industry, a competitive spirit, and comfort with omnichannel service.

You will greet customers, support promotions, maintain visual standards, and use clienteling tools to tailor suggestions and meet store goals.

Qualifications

• Dedication to customer service and a drive to achieve store objectives.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

Responsibilities

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Build customer loyalty by delivering excellent service, utilizing clienteling tools, and offering tailored product advice and recommendations to meet client needs and preferences.
• Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.
• Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
• Leverage training tools, use resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, and expertise in the latest industry tips and fragrance trends.
• Merchandise and replenish products timely. Maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Demonstrate adaptability and flexibility in response to changing circumstances. Support selling and store operations by assisting with other tasks as assigned.
• Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines.

Skills

Customer service

Ownership

Communication

Flexibility

Teamwork

Product knowledge

Omnichannel

Tech familiarity

Tools

Clienteling tools

Job description

Belk in Birmingham, AL seeks a Fragrance Advisor to drive sales and deliver a superior customer experience by building client relationships, performing product demonstrations, and offering customized fragrance recommendations. This hourly role requires enthusiasm for the fragrance industry, a competitive spirit, and comfort with omnichannel service.

You will greet customers, support promotions, maintain visual standards, and use clienteling tools to tailor suggestions and meet store goals.