Aloft Houston Shenandoah - Front Desk Supervisor

Aimbridge Hospitality; Conroe (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A leading hospitality company is seeking a Front Desk Supervisor at the Aloft Houston Shenandoah. In this role, you will lead and inspire a dedicated team, ensuring exceptional guest experiences through smooth check-ins and friendly problem-solving. Ideal candidates will have 2-3 years of experience in a hotel setting, with supervisory experience preferred. Benefits include daily pay, medical coverage, 401k retirement plan, and a supportive work environment that fosters growth and teamwork.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with genuine warmth and keep check-ins and check-outs smooth.
• Track logs, manage messages and packages, ensuring professional detail handling.
• Stay sharp on rates, packages, and promotions.
• Build a strong, communicative team and tackle guest concerns confidently.

Skills

Guest Experience Pro

Operations Maestro

Revenue & Rate Strategist

Team Leader & Problem Solver

Education

High School diploma or equivalent

College coursework in a related field

Job description

Aloft Houston Shenandoah - Front Desk Supervisor Address 19391 David Memorial Drive, Shenandoah, TX, 77385

Overview

Join Our Team as a Front Desk Supervisor. As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills / Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property information: At our hotel, we\'re committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you\'ll find a supportive and collaborative work environment where you\'ll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you\'re looking for a place where you can grow, succeed, and belong, come join us! Cosmopolitan Hotel with an Urban Vibe. Ideally located The Woodlands, TX hotel area, the brand new Aloft Houston Shenandoah offers a more savvy experience for the modern traveler. Surrounded by shopping, entertainment and major businesses, this hotel near The Woodlands, TX offers convenient access to everything you need.Meet and mingle with friends at our W XYZ® bar, grab a sweet, savory, or healthy snack from Re:fuel by Aloft, our 24-hour pantry, or play in our Re:mix lounge. Breeze into one of our spacious rooms, featuring contemporary décor, complimentary Wi-Fi and pillowtop mattresses. Our plug and play connectivity station charges all of your electronics and links to the 55” LCD TV, maximizing work and play. Hosting an upcoming meeting celebration? Our adaptable event room offers tasteful designs along with high-performance AV equipment and Wi-Fi access. Whether traveling for business or pleasure, Aloft Houston Shenandoah offers a refined experience you won\'t soon forget.