Front Office Supervisor

TPG Hotels & Resorts; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Hotel discounts

Job summary

TPG Hotels & Resorts is seeking a Front Desk Agent in Atlanta to welcome guests, manage check-ins/outs, handle inquiries, and coordinate reservations. You will collaborate with multiple departments and ensure a smooth, welcoming guest experience while processing payments and maintaining accurate records.

The role requires strong communication, basic accounting skills, and the ability to stay calm under pressure. Training and team interaction are key elements of the position.

Qualifications

• High school education or equivalent is preferred.
• Excellent guest service orientation and strong communication skills.
• Proficiency with computers, calculators and office equipment.
• Ability to stay calm and organized under pressure.

Responsibilities

• Greet and check in guests, verify reservations, and explain hotel services and policies.
• Handle check-out procedures, process payments and issue receipts.
• Answer calls, respond to emails, and direct inquiries to the right departments.
• Manage reservations, cancellations and changes in the system.
• Assist guests with requests, directions, and local recommendations; resolve complaints.
• Perform administrative tasks and maintain organized front desk area.
• Monitor access, issue visitor badges and support security protocols.
• Multi-task across front desk duties and collaborate with housekeeping and maintenance.
• Report to management on daily operations and review reservations before arrivals.

Skills

Guest service

Communication

Time management

Computer proficiency

Education

High school diploma or equivalent

Tools

LightSpeed

MGS system

Power of M

Job description

Four Points by Sheraton A
3520 N Desert Dr
Atlanta, GA 30344, USA

Four Points by Sheraton A
3520 N Desert Dr
Atlanta, GA 30344, USA

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll be doing

• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.


• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.


• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.


• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.


• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.


• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.


• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.


• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.


• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.


• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.


• Report to management the process every day.


• Review the reservations before and after arrivals time: Credit card on file, arrivals time, special requested, charges correctly.


• Ability to train the team, create strategies for customer service, and interact with the team and clients.

Skills and Abilities:

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

LightSpeed system experience

MGS system experience

Power of M system experience

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits for Full-Time employees may include:

• Health, Dental and Vision Insurances


• Disability Insurances


• Supplemental Life Insurances


• Identity Theft Protection


• Flexible Spending Accounts


• 401(k) Retirement Plan


• Paid Time Off, Vacation and Holidays


• Employee Assistance Program


• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications