Four-Diamond In-Room Dining Supervisor

Infor; Temecula (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Pechanga Resort Casino is seeking a Room Service Assistant Manager to oversee the in-room dining operation in the absence of the F&B Room Service Manager. The role focuses on delivering luxury, four-diamond service with personalized guest interactions and impeccable presentation.

Responsibilities include supervising staff, coaching in the moment, scheduling, and ensuring compliance with four-diamond standards and safety protocols.

Qualifications

• Requires high-end in-room dining or luxury resort experience.
• Strong leadership and staff development skills.
• Ability to coach in the moment and handle high-pressure service environments.
• Knowledge of contemporary hospitality trends and personalized guest experiences.

Responsibilities

• Oversee in-room dining operations in absence of F&B Room Service Manager.
• Ensure adherence to four-diamond service standards and safety protocols.
• Supervise outlet personnel and provide real-time coaching and training.
• Coordinate guest functions and special guest requirements in suites and rooms.
• Manage inventory, par levels, and order supplies for luxury dining experiences.

Skills

High-end in-room dining

Leadership

Staff training

Minibar management

Bartech or minibar software

Infor Hospitality Solutions

PMS integration

Food safety

Education

High school diploma or GED

Tools

Bartech

Minibar Systems

Dometic

Oracle Hospitality Solutions

Infor Hospitality Solutions

Job description

Pechanga Resort Casino is seeking a Room Service Assistant Manager to oversee the in-room dining operation in the absence of the F&B Room Service Manager. The role focuses on delivering luxury, four-diamond service with personalized guest interactions and impeccable presentation.

Responsibilities include supervising staff, coaching in the moment, scheduling, and ensuring compliance with four-diamond standards and safety protocols.