Founding US Technical Account Manager – HealthTech SaaS

voize; New York (NY); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Generous vacation and sick days

Comprehensive medical, dental, vision

401(k) retirement plan

Disability and life insurance

Job summary

voize is seeking a Founding Technical Account Manager (US) to become the technical backbone for our US launch. You will own implementation, setup, rollout support, and ongoing troubleshooting for our first US customers, serving as the primary technical owner across their lifecycle.

You will operate across Technical Support and Solutions Engineering, building playbooks, documentation, and processes to scale a future US ops team, while collaborating with global teams to align standards.

Qualifications

• Several years of experience in technical support, solutions engineering, technical account management, or implementation.
• Able to work autonomously in a founding role with ownership of processes.
• Excellent communication across non-technical and technical audiences.
• Proven ability to manage multiple customers and open cases with data-driven dashboards.

Responsibilities

• Own technical planning and setup end-to-end for US customers and rollouts.
• Own inbound customer & technical support for the US market with clear ownership.
• Diagnose issues hands-on across app, backend, and customer IT environments.
• Build the US playbook: documentation, escalation paths, and issue tracking.
• Be the technical voice of US customers and feed feedback to Product & Engineering.
• Coordinate with Europe teams to build global standards while localizing for the US.
• Turn learnings into leverage to improve processes and product feedback.

Skills

Technical support

Solutions engineering

Technical account management

Implementation

B2B SaaS

APIs

Tools

APIs

Job description

voize is seeking a Founding Technical Account Manager (US) to become the technical backbone for our US launch. You will own implementation, setup, rollout support, and ongoing troubleshooting for our first US customers, serving as the primary technical owner across their lifecycle.

You will operate across Technical Support and Solutions Engineering, building playbooks, documentation, and processes to scale a future US ops team, while collaborating with global teams to align standards.