Healthcare SaaS Technical Account Manager (Remote)

Valsoft Corporation; Northern (KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Vocantas seeks a Technical Account Manager to own a portfolio of healthcare customers, handling day-to-day relationships and Level 1–2 support while coordinating with internal teams for escalations.

You will spot gaps, suggest practical improvements, and help build customer success processes as the company grows. Location: United States (remote). Salary: $60,000–$75,000 USD per year with annual bonus.

Qualifications

• 3–5 years of experience in TAM, CS or similar in a B2B SaaS environment.
• Ability to troubleshoot Level 1–2 issues and escalate when needed.
• Experience managing relationships, escalations, renewals, and onboarding.
• Strong project management and multi-priority organization skills.
• Experience cross-functional with Product, Engineering, Support, and Sales.
• Proactive, solution-oriented mindset to drive improvements.

Responsibilities

• Serve as the primary contact for customers across the full lifecycle.
• Lead QBRs focused on outcomes, adoption, and priorities.
• Own Level 1–2 support tickets and initial troubleshooting.
• Escalate complex issues to Product, Support, or Engineering teams.
• Onboard Enterprise customers with milestone planning and adoption support.
• Identify at-risk accounts and drive recovery plans.
• Collaborate with Product, Engineering, Support, and Sales to improve CX.
• Contribute to customer success processes, playbooks, and AI workflows.

Skills

Technical Account Management

Customer Success

B2B SaaS

Troubleshooting

Project Management

Tools

Vitally

Intercom

Salesforce

Job description

Vocantas seeks a Technical Account Manager to own a portfolio of healthcare customers, handling day-to-day relationships and Level 1–2 support while coordinating with internal teams for escalations.

You will spot gaps, suggest practical improvements, and help build customer success processes as the company grows. Location: United States (remote). Salary: $60,000–$75,000 USD per year with annual bonus.