Founding Technical Account Manager, US HealthTech AI

voize GmbH; Northern, New York (KY, NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Vacation days

Medical/dental/vision

Disability insurance

Life insurance

401(k) retirement plan

Job summary

voize GmbH in the US is seeking a Founding Technical Account Manager (US) to own the technical lifecycle for our first US customers, from onboarding to steady-state usage. You’ll act as a one-person Swiss army knife across Technical Support and Solutions Engineering, building playbooks and processes for a future US ops team.

This remote, founding-role requires hands-on troubleshooting, ownership, and clear communication with both non-technical stakeholders and engineering.

Qualifications

• Several years of experience in technical support or related customer-facing technical roles.
• Strong hands-on troubleshooting with logs, APIs, integrations, and device/MDM setups.
• Founding-role autonomy with ability to create processes and documentation.
• Excellent communication across non-technical and technical audiences.
• Ability to manage multiple customers and cases under pressure with data-driven mindset.
• Based remote in the US with authorization to work and willingness to travel.

Responsibilities

• Own technical planning and setup end-to-end for US customers from scoping to go-live.
• Own inbound US customer and technical support, triaging and resolving or escalating.
• Diagnose complex issues across app, backend, networks, and integrations.
• Build and document the US playbook, escalation paths, and recurring-issue tracking.
• Be the technical voice of US customers to Product & Engineering.
• Coordinate with Europe teams to align global standards while localizing US playbooks.
• Convert learnings into improved processes, docs, and product feedback.

Skills

Technical support experience

Solutions engineering

Technical account management

B2B SaaS

Health-tech domain familiarity

Autonomy and initiative

Job description

voize GmbH in the US is seeking a Founding Technical Account Manager (US) to own the technical lifecycle for our first US customers, from onboarding to steady-state usage. You’ll act as a one-person Swiss army knife across Technical Support and Solutions Engineering, building playbooks and processes for a future US ops team.

This remote, founding-role requires hands-on troubleshooting, ownership, and clear communication with both non-technical stakeholders and engineering.