Founding Technical CSM - Enterprise Deployments & Equity

Jack & Jill; San Francisco (CA); On-site; USD 150,000 - 220,000; Full time

Benefits offered by this job

Equity

Commission

Job summary

Opal Security is seeking a founding Technical Customer Success Manager in San Francisco to define the post-sales playbook from scratch. You will serve as a technical advisor for elite enterprise customers, leading complex Terraform and API deployments and bridging customer needs with product engineering.

Join a venture-backed startup backed by Greylock and Battery Ventures, with equity and strong advancement potential as you build a world-class customer success function and drive retention in

Qualifications

• 6+ years in Customer Success, Solutions Engineering, or TAM at a growth startup.
• Fluency with Terraform, APIs, and identity/cybersecurity landscape.
• Builder mindset with ability to navigate ambiguity and renewals.

Responsibilities

• Act as primary technical advisor for enterprise customers, troubleshooting deep integrations.
• Develop foundational CS frameworks, metrics, and post-sales playbooks.
• Collaborate with product and engineering to translate customer needs into roadmaps.

Skills

Customer Success

Enterprise tech advising

API integrations

Tools

Terraform

APIs

Infrastructure-as-Code

Job description

Opal Security is seeking a founding Technical Customer Success Manager in San Francisco to define the post-sales playbook from scratch. You will serve as a technical advisor for elite enterprise customers, leading complex Terraform and API deployments and bridging customer needs with product engineering.

Join a venture-backed startup backed by Greylock and Battery Ventures, with equity and strong advancement potential as you build a world-class customer success function and drive retention in