Technical Customer Success Architect

opal.dev; San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Opal Security in San Francisco is seeking a technical-minded individual to enhance their customer success practices. This role involves troubleshooting integrations and owning customer health through renewals and proactive engagement.

The ideal candidate will have over 6 years of experience, thrive in a startup environment, and possess a deep understanding of identity governance and access management. Join Opal to shape the future of customer success.

Qualifications

• 6+ years in customer success, account management, or solutions engineering.
• Experience driving real outcomes at scale.
• Ability to translate complex frameworks into actionable strategies.

Responsibilities

• Rebuild customer success practices and processes.
• Troubleshoot integration issues and resolve them directly.
• Ensure customer base health through renewals and proactive engagement.
• Collaborate with product and engineering teams to address customer needs.
• Manage strategic relationships across diverse customer base.

Skills

Customer empathy

Technical fluency

Experience in customer success

Ability to work in ambiguity

Knowledge of identity and security landscape

Tools

Terraform

Job description

Opal Security in San Francisco is seeking a technical-minded individual to enhance their customer success practices. This role involves troubleshooting integrations and owning customer health through renewals and proactive engagement.

The ideal candidate will have over 6 years of experience, thrive in a startup environment, and possess a deep understanding of identity governance and access management. Join Opal to shape the future of customer success.