Customer Success Manager

Aspiron Search; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Aspiron is seeking a Founding Customer Success Manager to own and scale relationships with a book of enterprise accounts from onboarding through renewal. This is a founding CS seat, operating remotely in the United States, and aligned to helping customers achieve security outcomes across CI/CD pipelines.

You will identify at-risk accounts early, develop turn-around plans, and drive ongoing health scoring, reviews, and check-ins.

Qualifications

• 2–5 years in a CSM or Account Manager role, ideally in cybersecurity or DevSecOps
• Track record of driving renewals and catching churn risk early
• Strong ownership and follow-through
• Comfortable with early stage ambiguity and building a function from scratch

Responsibilities

• Own a book of enterprise customers post sale as their primary relationship owner
• Proactively identify at-risk accounts and build plans to turn them around
• Lead structured onboarding, business reviews, and ongoing check-ins tied to security outcomes
• Build playbooks, health scoring, and scalable CS processes

Skills

Customer Success

Account Management

Relationship Building

Technical Fluency

Job description

Founding Customer Success Manager | Remote (US)

Aspiron is retained by one of the fastest growing software supply chain security companies in the game, protecting the CI/CD pipelines and codebases of Fortune 100 enterprises and category defining tech companies globally.

7x new customer growth in H1 2026. Zero churn. 4x ARR growth so far this year, with a strong pipeline expected to push that higher before year end.

This is a founding CS seat. You'll own the relationship after the deal closes: onboarding, adoption, health, and renewals for a book of enterprise accounts.

What you'll do

• Own a book of enterprise customers post sale, as their primary relationship owner and trusted advisor
• Proactively identify at risk accounts early and build the plan to turn them around
• Run structured onboarding, business reviews, and ongoing check-ins tied to security outcomes
• Build the playbooks, health scoring, and processes that scale CS beyond yourself

What we're looking for

• 2–5 years in a CSM or Account Manager role, ideally at a cybersecurity, DevSecOps, or dev tools company
• A track record of driving renewals and catching churn risk early
• Strong ownership and follow-through
• Comfortable with early stage ambiguity, building the function, not inheriting one
• Enough technical fluency to hold a credible conversation on CI/CD and supply chain security

If you are an early CS hire at a Seed-Series B startup and are familiar with SAST/SCA or DevSecOps.