Founding SVP, Client Value & Retention - Remote

Curinos; New York (NY); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive benefits

Flexible work options

Unlimited PTO

Learning & development

Job summary

Curinos is seeking a Senior Vice President, Client Value Management to launch and lead a new CVM function. You will design the operating model, hire and develop a high-performing team, and define governance to drive value realization and renewal outcomes across large enterprise accounts.

You will report to the Chief Commercial Officer, influence product roadmaps, and present retention performance to the executive team, board, and investors in a fast-moving, data-driven environment.

Qualifications

• Founded or rebuilt a post-sales, customer success, or client value organization with operating model, governance, and performance frameworks.
• Carried GRR or NRR ownership in enterprise software/services with six- and seven-figure contracts.
• Financial services client experience preferred, with understanding of banks and credit unions purchase/renewal dynamics.
• Ability to analyze portfolio performance and identify systemic renewal risks before they appear in forecasts.

Responsibilities

• Build the CVM function with team and governance.
• Own portfolio retention and renewal strategies, monitoring health and advising on interventions.
• Lead as executive sponsor for enterprise accounts, interfacing with C-suite and board.

Skills

CVM leadership

GRR ownership

Financial services

Portfolio analysis

Board storytelling

Ambiguity tolerance

Leadership 10–15y

Job description

Curinos is seeking a Senior Vice President, Client Value Management to launch and lead a new CVM function. You will design the operating model, hire and develop a high-performing team, and define governance to drive value realization and renewal outcomes across large enterprise accounts.

You will report to the Chief Commercial Officer, influence product roadmaps, and present retention performance to the executive team, board, and investors in a fast-moving, data-driven environment.