Founding Operations Lead

goShelby LLC; San Francisco (CA); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

GoShelby is seeking an operations professional to build the playbook for client onboarding, service delivery and support, partnering with corporate clients, licensed agents, and moving companies.

You will oversee the end-to-end relocation process for startup hires, drive early-stage sales outreach, and serve as the central nervous system that ensures clear communication and flawless execution across all teams.

Competenze

• 2+ years of experience in operations, business development, or consulting.
• A get-it-done attitude with ability to navigate ambiguity.
• Excellent organizational and communication skills.
• Strong analytical skills with comfort in data and spreadsheets.

Mansioni

• Build the operational playbook for client onboarding, service delivery, and support.
• Manage relationships with partners including corporate clients, licensed real estate agents, and moving companies.
• Oversee the end-to-end relocation process for clients' employees.
• Handle early-stage sales and business development outreach to grow our client base.
• Act as the central nervous system of the company, ensuring smooth communication and execution across all functions.

Conoscenze

Operations

Business Development

Consulting

Problem Solving

Strumenti

Spreadsheets

Descrizione del lavoro

Shelby is on a mission to eliminate the friction of relocation forstartups and their new hires. Finding a home in a competitivemarket like the Bay Area is stressful and time-consuming. We are atech-enabled service that manages the entire relocation process,from housing search to move-in, allowing new hires to beproductive from day one.

What You'll Do

• Build the operational playbook for Shelby from scratch, definingprocesses for client onboarding, service delivery, and support.
• Manage relationships with our key partners, including corporateclients, licensed real estate agents, and moving companies.
• Oversee the end-to-end relocation process for our clients'employees, ensuring a high-quality experience.
• Handle early-stage sales and business development outreach togrow our client base.
• Act as the central nervous system of the company, ensuringsmooth communication and execution across all functions.

What We're Looking For

• 2+ years of experience in an operations, business development,or consulting role, preferably in a startup environment.
• A "get-it-done" attitude. You are a natural problem-solver whois comfortable with ambiguity and can execute with minimaldirection.
• Exceptional organizational and communication skills. You canjuggle multiple priorities and communicate clearly with diversestakeholders.
• Strong analytical skills; you are comfortable with spreadsheetsand data and can derive insights to inform business decisions.
• A passion for building systems and processes that scale.
• Bonus: Experience in real estate, corporate services, or HRtech.