Founding GTM Partner Operations Lead

Factory; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Factory is seeking a hands-on Partner Operations Lead to build out the partner operations function at our San Francisco headquarters. You will own systems, workflows, data, and operating infrastructure to scale the Partnerships team across strategic, technology, services, and channel partnerships.

This in-office role reports to the Head of GTM Strategy & Operations and may evolve into people management as our GTM scales.

Qualifications

• 5+ years in Partner Operations, Partnerships Operations, Alliances Operations, Revenue Operations or related function.
• Experience building and operating partner programs in enterprise SaaS.
• Experience administering PRM systems and partner portals.
• Strong understanding of partner lifecycle management, partnership programs, co-selling, referrals, deal registration, and pipeline attribution.
• Technical mindset and ability to learn new technologies quickly, including automation, integrations, data, and reporting.
• Experience designing systems for a rapidly growing company.
• Comfort working cross-functionally with Partnerships, Sales, Marketing, Product, Data, Engineering, Finance, Legal, and Operations.
• Operator's mindset: you build, troubleshoot, document, and improve.
• Strong judgment about standardizing partner processes vs preserving flexibility for strategic relationships.
• Strong AI fluency and practical instinct for using AI to increase leverage.

Responsibilities

• Build and administer systems, tools, and operating infrastructure supporting the full partner lifecycle.
• Create scalable processes for partner intake, onboarding, enablement, joint planning, referrals, and communications.
• Build partner workflows and tools in PRM and GTM systems.
• Define partner data structures, metrics, dashboards, and reporting.
• Establish attribution for partner-sourced/influenced/assisted pipeline and revenue.
• Design operating processes to enable collaboration between Partnerships and Sales.
• Create documentation, governance, and measurement standards for partner ecosystem.
• Translate business requirements into tools, automations, integrations, and data flows.
• Find new ways to use Factory droids to streamline partner motions.
• Partner with broader GTM Strategy & Operations team while owning Partner Operations.
• Design for scale with lean, automated, high-leverage teams.

Skills

Partner Operations

Enterprise SaaS

PRM systems

Cross-functional collaboration

Data reporting

Automation & integrations

GTM strategy

AI fluency

Tools

PRM platforms

Data dashboards

Job description

Factory is seeking a hands-on Partner Operations Lead to build out the partner operations function at our San Francisco headquarters. You will own systems, workflows, data, and operating infrastructure to scale the Partnerships team across strategic, technology, services, and channel partnerships.

This in-office role reports to the Head of GTM Strategy & Operations and may evolve into people management as our GTM scales.