Founding Forward-Deployed Engineer: Enterprise AI Deployments

Spur; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Frontdesk in New York City is seeking a Founding Forward Deployed Engineer to take our toughest enterprise deployments from the initial request to live production. You will work directly with customers to design solutions and own the outcome, often traveling to client sites to ensure success.

You will build integrations across voice, text, email, and chat, develop workflows and tooling, and drive product capability development.

Qualifications

• Strong software engineering background with proven project delivery.
• Enjoys talking to customers and solving real problems.
• Comfortable across the full stack and learning new technologies quickly.
• Willingness to travel and work on-site with enterprise customers.

Responsibilities

• Own our largest and most technically difficult enterprise deployments.
• Work directly with customers to understand how their businesses actually operate.
• Build integrations, workflows, internal tooling, and product capabilities needed to get them live.
• Travel onsite when being in the room helps us solve the problem faster.
• Work across voice, SMS, email, chat, APIs, data, LLMs, and workflow orchestration.
• Debug whatever is blocking a deployment, even when the problem sits outside Frontdesk.
• Identify patterns across customers and turn one-off solutions into scalable product.
• Work closely with the founders and engineering team on what Frontdesk should build next.

Skills

Software engineering

Customer interaction

Full-stack

Ownership

Job description

Frontdesk in New York City is seeking a Founding Forward Deployed Engineer to take our toughest enterprise deployments from the initial request to live production. You will work directly with customers to design solutions and own the outcome, often traveling to client sites to ensure success.

You will build integrations across voice, text, email, and chat, develop workflows and tooling, and drive product capability development.