Founding Enterprise Success Manager - Remote

Blee, Inc.; San Francisco, New York (CA, NY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Equity package

Bi-annual events

Medical, dental, and vision insurance

OneMedical access

Life insurance (company-paid)

401k + matching (US Only)

Flexible time off

Learning stipend

Job summary

Blee, Inc. in San Francisco is seeking a Customer Success Manager to own long-term relationships with enterprise legal and marketing teams across world-class accounts. You will drive adoption, expand usage, manage renewals, and ensure measurable value from the AI-first platform.

You'll collaborate with customer success leaders, product, and implementation teams, traveling ~10–20% as needed, and contributing to a growing function at a YC-backed company.

Qualifications

• 3–5 years in customer success, account management, or another post-sale customer-facing role at an enterprise SaaS company.
• Experience owning a portfolio of enterprise accounts, including retention and expansion outcomes.
• Track record of running executive-level business reviews and driving adoption across multi-team organizations.
• Comfort in a regulated or compliance-adjacent domain (financial services, life sciences, or similar is a plus).
• Technical fluency: product configuration, integrations, and usage analytics.
• Willingness to travel to see customers in person (approximately 10-20%).

Responsibilities

• Own a portfolio of enterprise accounts – Serve as the primary relationship owner for legal and marketing stakeholders once implementation is complete
• Drive adoption and expand usage – Track active users, submission volume, and review coverage; identify the teams, geographies, and use cases not yet live on the platform
• Run a consistent customer cadence – Weekly or biweekly working sessions, monthly check-ins, and quarterly business reviews tied to the outcomes each customer signed up for
• Report on measurable value – Build and present the numbers that matter: AI review accuracy, flag volume and resolution, reduction in manual review, and turnaround time
• Tune the platform to the customer – Refine rulesets, disclosure libraries, and review configurations as products, regulations, and campaign mix change
• Own account health – Maintain health scores, surface risk early, and run recovery plans when engagement or sentiment slips
• Partner with your Account Executive on renewals and expansion – Surface the signals, build the value case, and jointly own the commercial conversation
• Be the customer's voice inside Blee – Translate feedback into prioritized product input and close the loop when it ships
• Take clean handoffs from Implementation – Absorb the full context package at go-live and carry the roadmap forward without a reset
• Build the customer success playbook – Document steady-state patterns, QBR templates, health frameworks, and save motions

Skills

Relationship management

Executive communication

Data-driven

Product integrations

Education

Bachelor's degree in business/related field

Tools

Salesforce

HubSpot

Mixpanel

Job description

Blee, Inc. in San Francisco is seeking a Customer Success Manager to own long-term relationships with enterprise legal and marketing teams across world-class accounts. You will drive adoption, expand usage, manage renewals, and ensure measurable value from the AI-first platform.

You'll collaborate with customer success leaders, product, and implementation teams, traveling ~10–20% as needed, and contributing to a growing function at a YC-backed company.