Remote Enterprise Customer Success Lead

Elite Technology; United States; On-site; USD 113,000 - 125,000; Full time

Benefits offered by this job

Healthcare (Health, Dental, Vision)

Retirement Savings Plan

Professional Development

Time Off

Wellness Initiatives

Employee Assistance Program

Calm premium subscription

Employee Discount Program

Job summary

Elite Technology is seeking a Customer Success Manager to ensure customers realize value from our cloud-native SaaS platform across global law firms. This remote role requires presence within EST or CST time zones and frequent collaboration with Sales, Product, and Engineering teams to drive adoption, retention, and expansion.

Ideal candidates bring 3–5 years in customer success or account management, 2+ years in legal or fintech tech, and hands-on experience with Salesforce and Gainsight.

Qualifications

• 3–5 years of experience in customer success, account management, or a related field, and 2+ years of experience with legal technology (legal tech) or finance technology (fintech).
• Proven track record of managing and driving the success of large, complex accounts with multi-level stakeholders.
• Experience delivering advanced customer education and enablement programs, onboarding, ongoing training, and workshops.
• Ability to travel 10–25% as business needs require.
• Must be legally authorized to work in United States; no sponsorship provided.

Responsibilities

• Drive Adoption & Value Realization: Proactively engage with customers to ensure they are utilizing Elite’s solutions effectively and benefiting from all available features.
• Customer Management: Develop and maintain strong, long-term relationships with customers to drive satisfaction, renewals, and expansion opportunities.
• Retention Focus: Collaborate with customers to address needs, ensuring high retention and identifying at-risk accounts for intervention.
• Customer Education & Enablement: Deliver customized training programs, webinars, and power hour sessions to deepen product knowledge.
• Proactive Communication: Regularly check in with customers to offer updates and gather feedback.
• Collaboration with Sales, Services & Support Teams: Work with internal teams to share insights and drive growth.
• Perform other duties as assigned to support department/company goals.

Skills

Customer success

Account management

SaaS

Relationship management

Data-driven decisions

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

Elite Technology is seeking a Customer Success Manager to ensure customers realize value from our cloud-native SaaS platform across global law firms. This remote role requires presence within EST or CST time zones and frequent collaboration with Sales, Product, and Engineering teams to drive adoption, retention, and expansion.

Ideal candidates bring 3–5 years in customer success or account management, 2+ years in legal or fintech tech, and hands-on experience with Salesforce and Gainsight.