Senior Customer Success Manager

Andiamo! Group Talent Partners; New York (NY); Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Paid parental leave

Medical, dental, and vision coverage

401(k) match

Annual company offsites

Job summary

Andiamo! Group Talent Partners is seeking a Senior Customer Success Manager for our Legal Technology portfolio in New York. You will own the post-onboarding relationship, drive adoption, and guide enterprise legal teams toward measurable value from our AI-powered workflow platform.

You will run executive business reviews, manage renewals, and identify expansion opportunities across workflows and teams while partnering with Legal Engineers, Product, and Engineering to deliver tailored outcomes.

Qualifications

• 5–7 years in Customer Success or account management with enterprise clients.
• Experience in legal technology or supporting legal teams strongly preferred.
• Experience with renewals and upsell conversations.
• Ability to communicate with executive stakeholders.

Responsibilities

• Own the customer relationship from post-onboarding through long-term growth and renewal.
• Help enterprise legal teams embed the platform into workflows and achieve measurable outcomes.
• Build trusted relationships across legal, operations, and business stakeholders.
• Lead regular customer check-ins, executive business reviews, and roadmap discussions.
• Monitor account health, identify risks early, and coordinate internal teams to resolve challenges.
• Identify and lead expansion opportunities across workflows and use cases.
• Partner with Legal Engineers, Onboarding, Product, and Engineering to drive outcomes.
• Capture feedback to shape product priorities.
• Develop customer advocates through stories and testimonials.

Skills

Enterprise accounts

Renewals

Upsell opportunities

Executive relationships

SaaS

Legal tech

Job description

Senior Customer Success Manager - Legal Technology

Location: New York, NY (Hybrid)

Employment Type: Full-time

A fast-growing, venture-backed legal technology company is seeking a Senior Customer Success Manager to partner with enterprise legal teams and help them achieve measurable, long-term value from an AI-powered workflow platform.

In this role, you will own a portfolio of enterprise customers following onboarding, guiding adoption, strengthening executive relationships, managing renewals, and identifying opportunities to expand the platform across new workflows, teams, and use cases.

What you will do:

• Own the customer relationship from post-onboarding through long-term growth and renewal
• Help enterprise legal teams embed the platform into their day-to-day workflows and achieve measurable operational outcomes
• Build trusted relationships across legal, legal operations, and business stakeholders
• Lead regular customer check-ins, executive business reviews, roadmap discussions, and workflow optimization sessions
• Monitor account health, identify risks early, and coordinate internal teams to resolve complex customer challenges
• Identify and lead expansion opportunities across workflows, departments, and use cases
• Partner closely with Legal Engineers, Onboarding, Product, and Engineering teams to drive customer outcomes
• Capture customer feedback and usage insights to help shape product priorities
• Develop customer advocates through success stories, reviews, and testimonials

What we are looking for:

• 5-7 years of Customer Success or Account Management experience managing large, complex enterprise accounts
• Experience in legal technology or directly supporting legal and legal operations teams strongly preferred
• Strong understanding of SaaS and experience partnering with technical teams to deliver tailored customer solutions
• Commercially minded, with experience managing renewals, identifying expansion opportunities, and leading upsell conversations
• Confident facilitating strategic and executive-level discussions with both technical and non-technical stakeholders
• A track record of improving adoption, retention, expansion, NPS, and overall account health
• Comfortable in a fast-paced, high-growth environment with multiple priorities and evolving needs
• Experience with legal tech, workflow automation, or no-code platforms is a plus

Benefits include:

• Paid parental leave
• Medical, dental, and vision coverage
• 401(k) match
• Annual company offsites