Founding Customer Success Manager

Blee; United States; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary & equity

Bi-annual off-sites

Healthcare (medical, dental, vision)

OneMedical access (US)

Life insurance (US)

401k + matching (US)

Flexible PTO (15 days)

Learning stipend

Job summary

Blee is seeking an enterprise Customer Success Manager to own long-term relationships with legal and marketing teams at large organizations. You will drive adoption, expand usage, and ensure measurable value as customers go from go-live through renewal.

You will partner with Account Executives and Implementation to deliver renewals, expansions, and strategic input, shaping the product roadmap while maintaining high satisfaction and low risk for our clients.

Qualifications

• 3–5 years in customer success or post-sale roles at an enterprise SaaS company.
• Experience owning enterprise accounts including retention and expansion.
• Track record of running executive-level business reviews.
• Comfort in a regulated or compliance-adjacent domain (financial services, life sciences, or similar is a plus).
• Technical fluency: product configuration, integrations, and usage analytics.
• Willingness to travel to see customers in person (approximately 10–20%).

Responsibilities

• Own a portfolio of enterprise accounts and be the primary relationship owner for legal and marketing stakeholders.
• Drive adoption and expansion across teams, geographies, and use cases not yet live on the platform.
• Run a consistent customer cadence with weekly/biweekly sessions, monthly check-ins, and quarterly reviews.
• Report on measurable value: AI review accuracy, flag volume, resolution, and turnaround time.
• Tune the platform to customer needs by refining rulesets and configurations as products and regulations evolve.
• Own account health with recovery plans when engagement dips.
• Partner with the Account Executive on renewals and expansion to surface value signals.
• Be the customer’s voice inside Blee and translate feedback into product input.
• Take clean handoffs from Implementation and carry the roadmap forward.
• Build the customer success playbook with repeatable templates and save motions.

Skills

Relationship-driven

Executive-ready

Data-driven

Tech fluency

Cadence management

Calm under pressure

Growth mindset

Job description

Why Blee:

Blee is an AI-first marketing content compliance platform. PayPal, NerdWallet, and Brex already trust us. We’re YC-backed, founded by an ex-Adobe marketing ops leader and former lawyer, and we’re defining a category that didn’t exist two years ago—across Fintech, Financial Services, CPG, Travel, and Life Sciences..

With offices in San Francisco and New York, we value in-person work but offer remote-opportunities for the right people. No matter where you join us, you can expect quarterly off-sites and opportunities to join other offices when you feel it’s important. You’ll be joining a team that values clarity, ownership, and shared responsibility—and is focused on building something that genuinely improves how teams work.

The Role

This is a Customer Success Manager role for someone who wants to own the long-term relationship with legal and marketing teams at some of the world’s largest organizations. You will take accounts from go-live through renewal – driving adoption, expanding usage across teams and use cases, and making sure Blee measurably reduces the time and risk in every piece of content our customers publish.

What You’ll Do

• Own a portfolio of enterprise accounts – Serve as the primary relationship owner for legal and marketing stakeholders once implementation is complete

• Drive adoption and expand usage – Track active users, submission volume, and review coverage; identify the teams, geographies, and use cases not yet live on the platform

• Run a consistent customer cadence – Weekly or biweekly working sessions, monthly check-ins, and quarterly business reviews tied to the outcomes each customer signed up for

• Report on measurable value – Build and present the numbers that matter: AI review accuracy, flag volume and resolution, reduction in manual review, and turnaround time

• Tune the platform to the customer – Refine rulesets, disclosure libraries, and review configurations as products, regulations, and campaign mix change

• Own account health – Maintain health scores, surface risk early, and run recovery plans when engagement or sentiment slips

• Partner with your Account Executive on renewals and expansion – Surface the signals, build the value case, and jointly own the commercial conversation

• Be the customer’s voice inside Blee – Translate feedback into prioritized product input and close the loop when it ships

• Take clean handoffs from Implementation – Absorb the full context package at go-live and carry the roadmap forward without a reset

• Build the customer success playbook – Document steady-state patterns, QBR templates, health frameworks, and save motions

Who You Are

• Relationship-driven and outcome-obsessed – you measure yourself by whether the customer actually got what they bought

• Executive-ready; you’re comfortable presenting to VPs, GCs, and C-level stakeholders

• Fluent with data – you can pull the usage numbers, build the business review, and defend the story behind them

• Technically capable – you configure the product yourself and can reason about integrations and data flows without an engineer for every request

• Structured and proactive; you run your book on a cadence rather than reacting to inbound

• Calm under tension – you can absorb a frustrated stakeholder and turn it into a plan

• Excited to define and own a critical function at a high-growth company

Who You’ll Work With

You will work directly with Blee’s customer success and product leadership, partnering daily with enterprise customers’ legal, marketing, and compliance teams, and closely with the Account Executive and Implementation Manager on each of your accounts.

Requirements

• 3–5 years in customer success, account management, or another post-sale customer-facing role at an enterprise SaaS company

• Experience owning a portfolio of enterprise accounts, including retention and expansion outcomes

• Track record of running executive-level business reviews and driving adoption across multi-team organizations

• Comfort in a regulated or compliance-adjacent domain (financial services, life sciences, or similar is a plus)

• Technical fluency: product configuration, integrations, and usage analytics

• Willingness to travel to see customers in person (approximately 10-20%)

How We Work:

We have offices in New York and San Francisco and value in-person collaboration, but we’re open to remote for the right person. Wherever you’re based, expect bi-annual off-sites and the chance to spend time in our other offices when it matters.

What You’ll Get:

• Competitive salary and equity package

• Bi-annual get-togethers

• Fully paid medical, dental, and vision insurance

• Free access to OneMedical (US Only)

• Company-paid life insurance (US Only)

• Company-sponsored 401k + matching (US Only)

• Flexible time off (with mandatory 15 days off)

• Financial support for work-adjacent learning opportunities

Blee is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

For roles based in the US, applicants must have authorization to work for any employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time