Founding Enterprise Customer Success Manager

Gumloop Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Highly competitive salary

Meaningful equity

Generous paid time off

$350/month wellness benefit

Remote work flexibility

Job summary

Gumloop Inc. in San Francisco seeks a Founding Customer Success Manager to own our largest enterprise relationships, drive adoption and consumption, and help build the Success function from the ground up.

This is an early seat at a company defining what AI automation looks like for the enterprise. You will own a portfolio of enterprise accounts end-to-end, develop comprehensive success plans, lead executive briefings, collaborate with Solutions Engineers, and identify optimization opportunities

Qualifications

• 6+ years of experience in Customer Success, Account Management, or Solutions Engineering.
• Experience working directly with C-level executives and navigating large, complex enterprise organizations.
• Took accounts from onboarding to renewal with successful outcomes.
• Strong technical curiosity; able to learn Gumloop platform and guide customers technically.
• Ability to operate effectively in a fast-moving, early-stage environment with limited process.

Responsibilities

• Own a portfolio of enterprise accounts end-to-end (onboarding, adoption, renewal, expansion).
• Develop and execute comprehensive Success plans to expand adoption and consumption.
• Lead customer engagements including QBRs and executive briefings with business outcomes.
• Partner with Solutions Engineers to scope, design, and deliver complex solutions.
• Monitor usage patterns and address underutilization to drive value.
• Build the Success motion from scratch with playbooks and engagement models.

Skills

Customer Success

Account Management

Solutions Engineering

Executive engagement

Job description

Gumloop Inc. in San Francisco seeks a Founding Customer Success Manager to own our largest enterprise relationships, drive adoption and consumption, and help build the Success function from the ground up.

This is an early seat at a company defining what AI automation looks like for the enterprise. You will own a portfolio of enterprise accounts end-to-end, develop comprehensive success plans, lead executive briefings, collaborate with Solutions Engineers, and identify optimization opportunities