Founding Enterprise CSM | FinTech Risk & Analytics

Orbis Group; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Orbis Group is seeking a founding Customer Success Manager to own strategic relationships with enterprise clients in the fintech/digital assets space. You will lead onboarding, implementation and ongoing programs across business, risk, compliance, technology and commercial teams.

You''ll work directly with large financial institutions on complex projects, turning initial deployments into broader, renewals and expansion opportunities while aligning product, analytics and engineering to customer

Qualifications

• Experience owning complex enterprise customers across functions such as business, risk, compliance and technology.
• Exposure to fintech, financial services, enterprise SaaS or another regulated industry.
• Strong commercial instincts without being purely sales-driven.
• Experience with onboarding, implementation, renewals or account expansion.
• Excellent project management and follow-through.
• Confidence working with senior customer stakeholders.
• Ability to understand technical products without needing to be deeply technical.
• High degree of autonomy in an early-stage environment.
• Energy to work across multiple areas beyond a narrow CSM remit.

Responsibilities

• Owning relationships with major enterprise customers across business, risk, compliance, technology and digital asset teams.
• Leading onboarding, implementation and ongoing customer programs.
• Keeping multiple stakeholders, deliverables and workstreams moving without dropping the details.
• Understanding customer requirements and translating them back into Product, Analytics and Engineering.
• Driving adoption and ensuring customers are getting meaningful value from the platform.
• Identifying opportunities to expand relationships across new teams, products, use cases and geographies.
• Supporting renewals, upsell and broader land-and-expand opportunities.
• Working closely with the founders, commercial team and technical teams on strategic accounts.
• Representing the company at customer meetings, industry events and conferences.

Skills

Enterprise customer management

Onboarding & implementation

Stakeholder management

Commercial acumen

Regulated industry exposure

Job description

Orbis Group is seeking a founding Customer Success Manager to own strategic relationships with enterprise clients in the fintech/digital assets space. You will lead onboarding, implementation and ongoing programs across business, risk, compliance, technology and commercial teams.

You''ll work directly with large financial institutions on complex projects, turning initial deployments into broader, renewals and expansion opportunities while aligning product, analytics and engineering to customer