Strategic Enterprise CSM for Fintech SaaS Growth

ChargeAfter; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Job summary

ChargeAfter is seeking a motivated Customer Success Manager in New York to lead enterprise client relationships. This hybrid full-time role focuses on onboarding, engagement, and growth, ensuring customers fully realize the potential of the ChargeAfter platform.

The ideal candidate possesses over 5 years of experience in managing enterprise accounts in a B2B SaaS or fintech setting. Responsibilities include driving user adoption and transaction volume while collaborating across internal teams.

Qualifications

• 5+ years of experience managing enterprise or strategic accounts in a B2B SaaS, fintech, or technology environment.
• Proven ability to build and maintain relationships with senior stakeholders.
• Strong ownership mindset with the ability to drive outcomes.

Responsibilities

• Establish and nurture executive-level relationships at enterprise merchants.
• Drive merchant growth and identify expansion opportunities.
• Serve as an escalation point for complex account-related issues.

Skills

Relationship management

Analytical mindset

Strong communication

Collaboration

Job description

ChargeAfter is seeking a motivated Customer Success Manager in New York to lead enterprise client relationships. This hybrid full-time role focuses on onboarding, engagement, and growth, ensuring customers fully realize the potential of the ChargeAfter platform.

The ideal candidate possesses over 5 years of experience in managing enterprise accounts in a B2B SaaS or fintech setting. Responsibilities include driving user adoption and transaction volume while collaborating across internal teams.