Enterprise CSM: Onboarding, Renewal & Adoption

SupportFinity™; San Francisco (CA); On-site; USD 128,000 - 150,000; Full time

Benefits offered by this job

Equity

Career development opportunities

Competitive benefits

Job summary

SupportFinity™ is seeking a Customer Success Manager to lead the onboarding and renewal process for enterprise customers in San Francisco. This role involves tailoring implementations to client needs and building trusted relationships with General Counsels.

The ideal candidate will bring 3+ years of experience in CSM or similar roles, showcasing excellent presentation skills and financial acumen. A competitive compensation package includes a base salary of $128,000–$150,000 plus equity.

Qualifications

• 3+ years in a CSM, Account Management, or Implementation role, preferably in B2B SaaS.
• Excellent presentation skills, able to command a room (or Zoom) and explain complex technical concepts with clarity.
• Financial acumen, comfortable with modeling and data analysis to build compelling business cases.

Responsibilities

• Lead end‑to‑end implementation for new teams, tailoring your approach to the specific needs of small legal pods and expansive enterprise departments.
• Own the commercial renewal process for enterprise accounts.
• Build deep, lasting relationships with General Counsels and Legal Ops leaders.

Skills

Customer Success Management

B2B SaaS Experience

Presentation Skills

Financial Acumen

AI Curiosity

Job description

SupportFinity™ is seeking a Customer Success Manager to lead the onboarding and renewal process for enterprise customers in San Francisco. This role involves tailoring implementations to client needs and building trusted relationships with General Counsels.

The ideal candidate will bring 3+ years of experience in CSM or similar roles, showcasing excellent presentation skills and financial acumen. A competitive compensation package includes a base salary of $128,000–$150,000 plus equity.