Enterprise Growth & Retention Manager

AiPrise; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

AiPrise, a YC-backed company in the US, is looking for a founding member for their Account Management team. This role involves expanding the customer base and ensuring customer retention by resolving issues swiftly and building strong relationships.

The ideal candidate will have over 5 years of experience in enterprise account management, a proven track record in SaaS environments, and the ability to work with C-suite clients in fintech and regtech sectors. Strong communication and negotiation skills are essential.

Qualifications

• 5+ years in enterprise account management with a proven track record of exceeding annual expansion quota in a SaaS environment.
• Demonstrated success working with C-suite customers and clients.
• Experience selling into fintech, regtech, and/or compliance software industries.

Responsibilities

• Expand existing customer base by adding products and increasing contract volumes.
• Conduct regular check-ins with high-value clients.
• Coordinate issue resolution with customer support for a strong customer experience.
• Maintain a 95%+ annualized gross revenue retention.
• Partner with the sales team on high-value prospects.
• Keep accurate records in the CRM.
• Collaborate on larger account upgrades and negotiations.

Skills

Enterprise account management

Strong communication skills

Presentation skills

Negotiation skills

Organizational skills

Tools

CRM (HubSpot)

Job description

AiPrise, a YC-backed company in the US, is looking for a founding member for their Account Management team. This role involves expanding the customer base and ensuring customer retention by resolving issues swiftly and building strong relationships.

The ideal candidate will have over 5 years of experience in enterprise account management, a proven track record in SaaS environments, and the ability to work with C-suite clients in fintech and regtech sectors. Strong communication and negotiation skills are essential.